Job Title: Customer Service Administrator
Location: Helensburgh, Argyll and Bute + Hybrid Working Arrangements
Compensation: £26, + Benefits
Role Type: Full time / Permanent
Role ID: SF
Be the heartbeat of operational excellence.
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Customer Service Administrator at our HMNB Clyde Faslane site.
The role
As a Customer Service Administrator, you’ll have a role that’s out of the ordinary. You’ll be part of a team that thrives on collaboration and precision, contributing to a workplace where your growth and development are actively supported. This is your opportunity to build a career in defence, aerospace and engineering - a dynamic and noble sector that protects communities and empowers innovation.
Day-to-day, you’ll be:
1. Supporting the Customer Service Supervisor to maximise resource utilisation
2. Ensuring tasks meet cost, time and quality standards
3. Promoting safe working practices aligned with company policies
4. Responding to service enquiries professionally and efficiently
5. Creating accurate work orders for maintenance teams and liaising with Planning
This role is full time, 36 hours per week and provides hybrid working arrangements with 2 weeks in Faslane, 1 week in Coulport and 1 week working from home.
Essential experience of the Customer Service Administrator
6. Proficient in Microsoft Office
7. Experience with IFS (advantageous)
Qualifications for the Customer Service Administrator
8. We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you.
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at .
What we offer
9. Generous holiday allowance
10. Matched contribution pension scheme, with life assurance
11. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
12. Employee share scheme
13. Employee shopping savings portal
14. Payment of Professional Fees
15. Reservists in the armed forces receive 10-days special paid leave
16. Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
17. ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
18. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.