Key Info
Role: Gateline Assistant
Location: Chichester
Contract: Full Time, averaging 35 hours per week + Sundays
Roster: CCH - Earlies & Lates covering between 04:30 - 00:45 (approx times)
Overview
Are you passionate about delivering outstanding customer service? Do you enjoy helping people? This is your opportunity, as you will often be the first and last person our customers will meet on their journey and it is therefore a vital role for making our customers\' day! Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. As a Gateline Assistant you can do just that.
Responsibilities
* Assisting passengers with tickets, including checking them, general advice and making sure the gates work.
* Providing the highest possible standard of advice, information and service to our customers.
* Delivering a safe, attractive retail station environment, with general cleaning, de-icing.
* Participating in the safe running of trains and a safe station environment by complying with procedures.
* Promoting all relevant marketing literature and useful information.
* A proactive customer approach coupled with passion and ability to support the team.
* Exceptional levels of customer service, each and every time - you will be a role model for others to follow.
* Demonstrable experience of managing customers effectively in difficult environments.
* You must be able to demonstrate a high level of numerical ability.
* An effective communicator and must be able to demonstrate this both through your application and/or assessments.
* Live in the local area to be able to get to and from work.
* Able to make decisions in a customer focused manner and carry out instructions effectively.
Qualifications & Requirements
* Strong customer service orientation and ability to interact with diverse customers.
* Excellent communication and interpersonal skills.
* Ability to work flexible shifts, including early mornings and Sundays.
Benefits
In return, you\'ll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You\'ll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs, final salary pension and much more.
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