Service Advisor
Northampton, NN3
£28,000-£35,000
Monday to Friday, 8:30am-5:30pm
We are recruiting for a Service Advisor to join a busy, modern independent garage in Northampton.
This is a great opportunity to join a business that stands out from the norm. The garage is modern, well-presented and professionally run, with a strong local reputation and a workshop environment that reflects real investment in both equipment and standards. This is not a small, tired operation - it is a well-organised independent garage with a steady flow of work and a genuine focus on customer service.
This role will suit either an experienced Service Advisor or someone from the motor trade with strong customer-facing skills who is looking to develop further in a front‑of‑house position. The key is being organised, professional and confident dealing with customers while keeping things running smoothly between the front desk and workshop.
The role will involve:
* Greeting customers professionally and creating a positive first impression
* Booking vehicles in and out of the workshop
* Scheduling appointments and helping manage daily workshop flow
* Liaising with technicians to keep track of work in progress
* Updating customers clearly on repairs, servicing and timescales
* Preparing estimates and discussing recommended work with customers
* Identifying additional service or repair requirements where appropriate
* Making sure customers receive a professional and well‑managed experience throughout
We are looking for:
* Previous experience as a Service Advisor, or a customer‑focused background within the motor trade
* Strong communication and customer service skills
* Good organisation and the ability to manage a busy workload
* Confidence dealing with customers in a professional wayAutomotive or mechanical knowledge would be an advantage
* A positive attitude and willingness to learn
What is on offer:
* £28,000-£35,000 salary depending on experience
* Monday to Friday hours only
* A modern, professional independent garage environment
* Varied day‑to‑day work in a busy role
* Ongoing training and development
* The chance to join a growing business with a strong local reputation
If you are looking for a Service Advisor opportunity within a modern independent garage that takes pride in both its standards and customer experience, we would love to hear from you.
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