Customer Service Administrator Fixed term up to February 2027 Enjoy a career, packaged with care, whilst helping protect food, people and the planet We are a key global provider of sustainable packaging solutions. Were on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki. You could be part of our vision. Because its our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. Its every one of us working together. We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together. Your opportunity We are currently looking for a Customer Service Administrator. In this position, you will be providing internal and external support in the management of Huhtamakis supply activities and will be coordinated by the Account Manager. There will be specific requirements to be the liaison point for multiple supply chain stakeholders involved in our developing business. This post is fixed term up to February 2027 with an immediate start. Where youll be You will be located at our Belfast site and you should be within reasonable commuting distance from here. What youll be doing Administration of key company accounts for customers with major retail brands. Organising the dispatch of finished goods to the end customer which will involve communication with internal and external sources. Provide internal support for Commercial Team. Co-ordinate the reduction of finished goods holding. Maintain and update customer records. Deal efficiently with customer complaints. Interface with Production, Scheduling and Quality teams to monitor customer orders. Collating and generating internal production requirements. Supporting the Customer Service and Supply Chain Teams by carrying out any administrative duties. Collate weekly reports using excel to support business requirements. To adhere to the Health and Safety policy, following all company policies and procedures that have been put in place to ensure your welfare and that of others. Being mindful that the Health, Safety and Wellbeing at work is everyones responsibility. Assist in the administration of On Time and In Full Deliveries Tracker. Assist in the administration of customer satisfaction measurement. Attend customer off-site visits when necessary. Liaise with multiple supply chain stakeholders What youll bring to the role Experience & Education Experience in a customer focused environment Holds at least 5 GCSEs (or equivalent) at grade C or above including English Language and Mathematics Excellent communicator and presenter, both verbally and written Good computer literacy across a range of packages Innovative, decisive and resourceful in problem solving and process improvement Flexible with regard to working hours Flexibility to travel to other sites and locations as required to meet the demands of the job Focused and results oriented Ability to work in a demanding environment Ability to build key working relationships both internally and externally and with customers and suppliers Desirable Criteria: Experience of working in a fast-paced manufacturing environment. Third level qualification in a relevant discipline. Go ahead, apply today! If this sounds like a good fit, then wed love to hear from you. Join us. Help protect food, people and the planet. Enjoy a career, packaged with care. Skills: Customer Service Administrator