You will be outgoing, have sound leadership skills, be great to work with and have a clear understanding of the importance of building and maintaining relationships both with our customers and the team at the hotel. Youll be a key member of the senior leadership team and be part of creating a great working environment, which includes maintaining the IHG brand standard at the Hotel Indigo London Tower Hill
Candidate's role and responsibilities...
* Excellent sales, customer care, account management and negotiation skills.
* Excellent presentation and influencing skills will be key to success in this role.
* A good knowledge of Opera PMS systems is preferred, although training will be given.
* Build and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
* Participate in local and international travel to represent hotel if required
* Manage room authorisations, rates and restrictions.
* Manage rooms inventory to maximize rooms revenue.
* Maintain the transient rooms inventory for the hotel and is responsible for maximizing transient revenue.
* Release group rooms back into general inventory and ensures clean booking windows for customers
* Ensure that the hotel sales strategies are effectively implemented in the reservation system and the inventory system.
* Monitor transient and group inventory daily to ensure straight-line availability and maximization of revenue potential.
* Ensure that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
* Support cluster selling initiatives by working with all reservation centres.
* Ensure property diagnostic processes (PDP) are used to maximise revenue and profits.
* Initiate, implements and evaluates revenue tests.
* Ensure compliance and participation in company promotions and eCommerce channels
* Ensure all hotels follow brand strategies that will maintain and/or increase the hotel(s) revenue per available room (RevPAR).
* Understand the working relationship between sales, reservations and property management systems.
* Achieve and exceeds goals including performance goals, budget goals, team goals, etc.
* Attend meetings to plan, organize, prioritize, coordinate and manage activities and solutions.
* Established long-range objectives and specifying the strategies and actions to achieve them.
* Demonstrate knowledge of job-relevant issues, products, systems, and processes.
* Understand and meet the needs of key stakeholders (owners, corporate, guests, etc.).
* Explore opportunities that drive profit, create value for clients, and encourage innovation; challenges existing processes/systems/products to make improvements.
* Daily RFP checks and negotiations, followed by weekly updates to other management including GM and Operations Director
You must also be able to.
* Analyse and Report Revenue Management Data
* Compile information, analyses and monitors actual sales against projected sales.
* Maintain accurate reservation system information.
* Analyses period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
* Generate updates on transient segment each period.
* Assist with account diagnostics process and validates conclusions.
* Prepare revenue and profit opportunity analysis.
* Develop and/or uses analytical tools and systems to maximize revenues and profit.
* Identify the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
* Analyse information and evaluates results to choose the best solution and solve problems.
* Use computers and computer systems (including hardware and software) to, set up functions, enter data, or process information.
* Generate and provide accurate and timely results in the form of reports, presentations, etc.
Building Successful Relationships
* Proactively develop constructive and cooperative working relationships with others and maintains them over time.
* Act as a liaison, when necessary, between property and regional/corporate systems support.
* Inform and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Qualifications & Personal Qualities
Desired but not essential - Minimum requirement of a degree level in either business management or hospitality management or equivalent to.
* Excellent interpersonal skills for diplomatically handling staff and customers
* cooperation and teamworking skills
* The ability to lead and motivate a team of staff
* The ability to cope under pressure in a fast-paced environment
* Good business awareness for achieving successful performance
* Strong written and oral communication skills for managing business administration and personnel matters
* Strong planning and organisational skills to run a streamlined operation
* The ability to work independently and make decisions confidently
* Problem-solving ability, to resolve issues as they arise
* A flexible and hands-on approach to work.
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