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At Lineage Logistics, helping to feed the world is more than a job – it’s a purpose we live every day.
Job Description
In this role, you will have the following responsibilities:
1. Point of contact for customer-related issues via Email and Telephone.
2. Resolve Customer Queries.
3. Ensure all customer-specific tasks are completed on time.
4. Data Entry of transport jobs as required.
5. Understand delivery procedures and workflows.
6. Assist drivers over the phone and resolve reported issues.
7. Report rejections, shortages, and discrepancies via the GRRS system with detailed information for prompt investigation.
8. Investigate and resolve queries by liaising with relevant personnel and customers.
9. Process transport requests – Manual, EDI, or Pick & Distribution.
10. Allocate stock manually, through EDI, or via Pick & Distribution.
11. Perform general office/admin duties within the department.
What are we looking for?
* Excellent verbal and written communication skills for interacting with internal and external customers.
* Strong organizational skills, with the ability to multi-task and prioritize.
* Problem-solving skills and attention to detail.
* A positive attitude and strong work ethic.
* Ability to manage high-volume inbound communications through multiple channels.
* Detail-oriented with a passion for accuracy.
* Team player eager to learn.
What's in it for me?
* A permanent position with a direct employer, not through an agency.
* Opportunity to develop a career with a secure and growing company.
* Competitive monthly salary based on experience.
* Annual holiday entitlement plus additional holidays after 5 years.
* Free onsite parking.
* Protective equipment provided for safety.
* A supportive social environment with team recognition, site events, and shared spaces.
* Access to a 24/7 confidential employee assistance line for counselling.
* Exclusive rates for loans and savings through a credit union.
* Referral rewards for recommending new employees.
Job reference: INDUK
Why Lineage?
We are a global company with over 22,000 employees across 20 countries and 400+ locations worldwide.
Our purpose is to transform the food supply chain, eliminate waste, and help feed the world. Working with us means making a tangible impact on how food moves from farm to table.
We are committed to equal opportunities and encourage applications from all backgrounds, including military veterans and their families, recognizing the value of transferable skills.
We offer competitive pay, paid time off, training, development, recognition schemes, and benefits like cycle-to-work and savings schemes to support your wellbeing and career growth.
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