Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work. Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K, plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (+BH), but rising with service, plus many other perks!
The Role:
1. Efficient handling, and processing of customers orders received by telephone, email, and quote converting via the IAMs/ASMs, including overseeing the entire order process through to delivery, to ensure full customer satisfaction.
2. Making calls to customers to keep them informed of the anticipated delivery date/s of their order/s.
3. Making calls to customers and assisting them with alternative product choices when a specific item is out of stock.
4. Contacting customers to obtain missing information, and to answer queries.
5. Maintain and update sales, and customer records.
6. Communicate important feedback from customers to the relevant department internally.
7. Arranging for special items, and direct deliveries to be ordered, and codes for those items to be pro...