Executive Liaison Customer Field Manager
Location: Field based
Contract: Full-time, Permanent
Salary: £33,398 per annum + excellent benefits
About the Role
We are looking for an Executive Liaison Customer Field Manager to join our team, supporting customers through complex water and wastewater issues. This is a field-based role where you will manage end-to-end resolution of operational and billing complaints, engaging directly with customers, communities, and stakeholders.
You will play a key role in restoring service, resolving concerns, and ensuring customers remain at the heart of decision‑making. Working across the business, you will drive improvements, manage risk, and deliver against regulatory and customer performance measures.
What You’ll Be Doing
* Managing complex customer cases through to resolution
* Visiting customers, sites, and communities to resolve issues first‑hand
* Supporting operational incidents and ensuring clear customer communication
* Working collaboratively with internal and external stakeholders
* Identifying root causes and driving service improvements
* Supporting vulnerable customers and community relationships
What We’re Looking For
* Proven experience in customer management or complaint resolution
* Strong communication and stakeholder engagement skills
* Ability to manage complex cases and make sound decisions
* Organised, proactive, and able to work independently in the field
* Full, clean driving licence
What You’ll Get
* Competitive Salary – Based on experience and skills
* Annual Bonus Scheme – Recognising company performance
* Pension Scheme – Helping you plan for your future
* Flexible Working Options – We value work‑life balance and offer flexible hours and hybrid working where possible
* Health Benefits – Access to employee assistance programs
* Employee Discounts – On various products and services
* Annual Leave – Take time to recharge with our holiday entitlement
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