Rewards and Benefits on Offer;
* Immediate start.
* Stable growing organisation.
* Company pension scheme.
* Dayshift, 37.5 hours working week.
* The opportunity to work with blue-chip customers in a well-established and successful multi-national manufacturing company.
* Career development, training and progression opportunities.
MTrec’s New Opportunity;
MTrec Technical are proudly representing our prestigious manufacturing client, based in Sunderland with their plans for growth and expansion, by recruiting a Product Support Engineer to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and fantastic opportunities to progress your career.
Our client is very well-established in their specialist sector and supplies globally to an ever-expanding list of blue-chip customers. You will be joining a very secure and expanding business, where you will enjoy a varied working environment, a great team culture and an exciting new career move.
The Job You’ll Do;
* To provide an effective technical / customer support service for products post-delivery.
* To ensure prompt and effective resolution of all customers reported issues.
* To act as direct customer interface, maintaining the highest standards of professionalism & customer support at all times.
* Provide on-site support to resolve product-related problems and advise customer technical personnel.
* Short notice overseas travel to customer locations (where necessary).
* Carry out technical (service) training on products for distributors and major fleet customers.
* To conduct pro-active & periodic customer visits (sometimes in conjunction with the Sales Team) to support the ongoing development of effective & valued customer relationships.
* Report service and reliability issues to the Quality Manager / Operations Team.
* Where necessary to visit customer locations to conduct audits on warranty parts, claims & issues.
* To support pro-active discussions in relation to spare parts, exploring additional opportunities to generate or increase spare parts revenue to all customers.
* Maintain records of support activities and field service issues.
* Prepare, validate & support the issue of service bulletins ensuring circulation to all relevant recipients.
* Provide technical information, drawings, etc to support customer problems and training requirements.
* Promote and maintain a safe working environment.
* When requested, to support customer events, exhibitions & special customer activities.
* To investigate & support any customer opportunities in relation to chargeable service / support work
About You;
* Must possess an Engineering related formal qualification, comparable to UK’s BTEC ONC/HNC Qualification.
* In exceptional circumstances, formal qualifications may be substituted with proven practical knowledge & extensive experience.
* Must possess excellent communications skills (written & verbal) & be confident / professional in dealing with all customer requests.
* Must be flexible & willing to travel extensively across the EMEA territory to satisfy customer expectations.
* Must always act professionally & within the best interests of the business.
* Foreign language skills would be advantageous (especially Dutch, French or Spanish)