As a Neighbourhood Services Manager you will be the key contact for all customers within a defined patch of properties. You will deliver a comprehensive and responsive housing management service, with the aim of supporting and empowering customers to resolve issues and making them more independent. You will also be supporting those most vulnerable in our communities. The role involves liaising with customers and undertaking tasks whilst being visible on your patch and using all available resources with the objective of achieving sustainability throughout our Neighbourhoods.
Whatyoullbe doing Handling tenancy-related queriesin accordancewithcontractual requirementsand Great Places policies and the Service Delivery Framework.
Providing direct tenancy support in our capacity as a landlordto ensuretenancy sustainment.
Ensure the effective marketing of vacant homesin accordance withGreat Places policies andallocateproperties thatmeet the needs of the customer and thebusiness.
Undertake the full rent account management process focusing on balancing the needs of the customer with those of the business. Coaching customers toidentifysolutions topaying their rent,supporting budgeting, setting up realistic paymentplans andtaking court action as a last resort.
Ensure an effective response to anti-social behaviour and other tenancy breachesin accordance withGreat Places policies and the Service Delivery Framework, by undertakingtimelyfact findinginvestigations andappropriate actionto ensure the protection of Great Places customers and the wider community.
Ensure safeguarding concerns are dealt with promptlyand appropriateaction istaken inline with legal requirements and guidelines.
Be present in our neighbourhoods, undertaking regular estateandscheme inspectionsand monitoring of neighbourhood service contracts, addressing property and estate managementissuesand taking steps to address any contract under performance.
Working collaboratively with other agencies/partners todeliver interventions where necessaryfor the benefit of our customers.
Whatyoullneed Commitment tocontinued professional development.
Experience of working in the housing sectoror ina similarroleis desirable.
Anunderstanding of estate and tenancy managementand experience of delivering a range oftenancy managementrelatedservices isdesirable.
Experience ofworking in acustomer focusedenvironment, with a proven abilityof deliveringa high standardof customerservice tailored to anindividualsneeds.
Excellentwritten and verbal communicationskills.
Ability toorganise, time-manage and prioritisework loadin a hybrid environment.
Proven relationship builder with experience of effective collaborative working with externalagencies andpartners.
Ability to coach customersto empower themto problemsolveand becomemore independent.
Adaptable to use a rangeof Customerrelationship management software systems.
Proficient in the use of the full range of Microsoft Officeapplications.
Holda full UK driving license andhaveaccess to a vehicle for use atwork.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;?this role is subject to a basic DBS check
What we need from you Ability to complete tasks inan accurateandtimelymanner when workingtowards a deadline.
Able to lone work safely and effectively, able to deliver high quality servicespredominantly infield-basedsettings.
Commitment to coaching and relationshipmanagementdemonstratingpeopleskills with an ability to work effectively withstakeholders.
Have resilience and emotional intelligence to be able to cope with and manage difficultand challengingsituations, whilst showing understanding andempathy.
Willingness to share learning with peers,guide,trainand to coach others andparticipatein cross departmental work streams whererequired.
A commitmentto attendface to facetraining sessions as well as virtual sessions and e-learning.This isvital and of equal importance as theday todayaspectsof your role.
A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing.
A passion to advocate on behalf of people and communities.
A commitment to work in partnership with others for the benefit of Great Places.
A commitment to continuous learning and improvement.
Ability to work flexibly and when needed outside normal working hours to ensure service continuity.
An ability to work in uncertainty.
To be professional and work with integrity,inclusivityand respect for diversity.
What we give you in return for your hard work and commitment PensionDC Scheme (up to 10% contribution from both colleague and Great Places)
WPAHealthcare auto enrolled at no contribution level with £1250 of savings available-optionto increase & add on family members
The Market PlaceHigh street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
Annual LeaveStart at 26 days annual leave, increasing up to 30 days within 5 years+ Bank Holidays
Reward & Recognition You Count Rewards are individual rewards for going above & beyond
Help with transport ?We offer season ticket loans, an affordable way topurchaseseason tickets for public transport at discountedrates .
Wage StreamYou can access savings opportunities andearly accessto wages
At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work.
Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment.
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