Job Title: Retail Supervisor
Department: Retail Department
Hours of Work: 40 hours a week (including evenings and weekends)
Contract Type: Permanent
Salary: Attractive Remuneration Package
Location: Bullring Store, Birmingham
Closing Date: Sunday 5 October 2025
1. The Department
The Club are continuing our rapid growth trajectory both on and off the pitch, further expanding our commercial footprint with the launch of our brand-new retail store in the heart of Birmingham's iconic Bullring shopping centre which opened in May 2025.
The store design has taken inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club's deep-rooted connection to both Birmingham and football history.
The store spans 10,000 square feet across a ground and mezzanine floor which showcases our full retail offering including our kits, training wear and a significant adidas collection.
We are now looking to continue to build our team for the store who create a best-in-class customer experience which is inclusive and welcoming for all.
2. The Role
To support our ambitious plans, we are looking for Retail Supervisors to join our team. You will work closely with our Retail Sales Assistants, acting as a product specialist and a point of escalation. You will welcome our customers and offer any assistance required, supervising and supporting the team in ensuring the daily operations of the store run smoothly and efficiently and ultimately delivering a best – in – class service.
For further information about the Role, please see the Role Profile.
3. The Person
You will need to have proven experience working as a supervisor in a fast – paced, sales environment. You will need to have excellent customer service skills and be able to handle challenging situations, requests and queries in a professional manner.
You must also be highly efficient and organised with the ability to work to tight deadlines and have a strong attention to detail to deliver work to a high standard, achieving goals and allowing for process efficiencies in store.
You will be required to work flexibly including evenings and weekends – your weekly rota will be communicated to you in advance and you will also need to be available to work over the Christmas period.
4. Why join us?
There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of and realising our ambitious plans for the expansion and improvement of our world-class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you'll be pleased to hear about our amazing staff benefits you'll receive whilst working for us See our Staff Benefits booklet to find out more.
As part of your application, you will be asked to:
1. Upload your CV
2. Answer the following question:
a) Please outline your key skills, qualities and experience which make you the ideal candidate for this role (400 words maximum)
b) Please outline the maximum size of a team you have managed in a retail environment (200 words maximum)
For further information, the Role Profile and to apply please go to
Right to Close Vacancy Posting Early
The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.
Equality Statement
Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all.
We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.
Safeguarding Statement
Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please seeAston Villa Football Club | The official club website | AVFC - Safeguarding
Job Types: Full-time, Permanent
Pay: £12.21-£13.81 per hour
Benefits:
* Company pension
* Employee discount
* Store discount
Work Location: In person