Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The Role We are seeking an influential, forward‑thinking, and highly motivated Housing Services Manager to lead and develop our diverse Housing Services teams and to be part of our ongoing journey of improvement. This is a senior leadership role, responsible for setting strategic direction, driving service transformation, and ensuring the delivery of high‑quality, tenant‑focused landlord services. The Impact You’ll Make As Housing Services Manager, you will Champion high‑quality, customer‑centred services. Lead and inspire high performing teams. Drive service continuous improvement and tenant satisfaction. Ensure services comply with regulatory standards. Promote strong engagement and embed tenant voice. Key Responsibilities Lead a Tenancy Experience Team ensure housing services deliver high quality services that meet resident’s needs. Lead a high-quality Housing Solutions Team Ensure high‑quality neighbourhood and tenancy management. Deliver a highly effective income management and rent collection service. Ensure a high‑quality, compliant Extra Care Scheme. Manage budgets and ensure value for money. Strengthen tenant engagement, reporting, and performance. What You’ll Bring Significant Senior-level experience managing multidisciplinary housing teams. Strong knowledge of housing legislation and RSH Standards. Effective leadership skills, with experience motivating teams and driving service improvement. Sound financial and analytical capability, with a focus on value for money. A clear commitment to delivering high‑quality, resident‑focused housing services. Degree-level housing qualification and CIH membership. Additional Information The Councils offer a range of staff benefits: pension generous leave entitlements starting at 25 days plus bank holidays (pro-rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more Closing date for receipt of completed applications: Monday 11 May 2026 (Midnight) What next Need further information? please contact Judith Willis (recruiting manager) via e-mail at: judith.willis@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk If this role interests you please use the 'Apply Now' button For a full list of our current vacancies why not visit our WM Jobs Recruiter Page Attached documents Housing Services Manager JD-PS Final April 26.docx