Job Description
Join Our Team as a Call Centre Analyst!\n\nAre you passionate about transforming data into actionable insights? Do you want to empower a team that values customer satisfaction? If so, we want to hear from you!\n\nPosition: Call Centre Analyst\nContract Type: Permanent\nSalary: £25,000 - £32,000\nWorking Pattern: Full Time\nLocation: Hybrid Working\n\nWhy Join Us?\nAs a Call Centre Analyst, you will play a pivotal role in ensuring our customers feel supported and valued.
You won't just analyze data; you'll tell the stories behind the numbers, driving improvements that enhance customer interactions and team performance.\n\nKey Responsibilities:\n\nData Gathering: Analyze calls, surveys, and feedback to uncover what matters most to our customers.\nInsights Generation: Translate data into meaningful insights, highlighting trends and opportunities.\nPerformance Tracking: Monitor KPIs to guide decisions that benefit our team and customers alike.\nTrend Spotting: Identify patterns in customer behavior and colleague performance for strategic planning.\nReporting & Storytelling: Create engaging reports and dashboards that bring data to life.\nCollaboration: Build relationships and influence colleagues at all levels to cham...