About The RoleTeam – IT Service ManagerWorking Pattern - Hybrid – 2 days per week in the Vitality Bournemouth Office. Full time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role:
* Excellent verbal communication
* Proven expertise in Incident Management
* A great Multitasker
What this role is all about:As an IT Incident Manager, you will be dependable for the management, coordination and communication around all service impacting outages. This involves liaising with a variety of technical teams. You will be structuring and leading investigations to ensure accurate and timely information is disseminated both internally and externally. You will also be collaborating with senior members of the management team during significant customer impacting outages.Key Actions
1. Monitor the progression of incidents, proactively intervening when appropriate to ensure that incidents are progressed through to closure in a timely manner
2. Quickly assess the severity of an outage in regards to business impact and technical complexity
3. Personally manage and own the progression of the most severe incidents through to remediation stage
4. Notify, escalate and communicate to our business the existence and status of outages as necessary
5. Help co-ordinate the investiga...