The Role:
To facilitate a seamless customer experience for every client touch point and provide admin support internally for the Sales Team.
Responsibilities:
1. Manage all incoming enquiries via phone, email, live chat; from quoting, processing sales orders, hire machines and servicing.
2. Retain and deal with as many of the incoming enquiries as possible to free up the sales team, by qualifying and effectively processing a minimum of 80%, and fielding the rest to the technical support team.
3. Provide shipping notifications and delivery updates to our customers regarding their orders.
Sales Admin Support
4. Creating presentations, information gathering and preparation for client meetings/demos
5. Quote follow ups
6. Report on opportunity pipeline for sales reps
7. Recording sales appointment/event notes and setting follow-up calls on the CRM for the sales reps when requested.
8. Report to sales reps on customer/sector/item related data enabling use for account growth.
9. Managing tender portals & submissions with support from the sales team
10. Inbox Management - Sort & manage inboxes for sales reps, utilising regular touch points to ensure everything is answered in timely manner.
11. Customer Gifting - Create memorable customer experiences, using the clients gifting merchandise for WOW gifts and welcome packs, ensuring we keep track of stock.
12. Marketing Support - Work with UK Marketing Team and Core sales reps to create & send eshots and organise event related material when required.
13. Lead Generation - Work with sales reps to enter and generate leads as requested, using our client's sales process
14. Case Management - Record customer related issues on CRM and follow through to completion.
Skills
15. At least 1 year's experience in call handling and customer service.
16. Educated to at least A Level standard (or equivalent)
17. Clear communication skills and customer focused
18. Professional and polite approach to incoming phone calls and complaint handling MS Office
19. Proficient in operating all MS office programs - Outlook, Word, Excel, Powerpoint etc CRM Management
20. Willing to develop an advanced knowledge of our CRM; NetSuite. Open to training, to develop sufficient knowledge to support with email marketing campaigns.
Hours of work : Monday - Friday (Fulltime hours)
Salary: 25K (Based on experience)
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