Proven Senior Solutions Architect / Technical Solutions Architect required to lead the design and delivery of enterprise-grade, AWS contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record as a principal-level Architect of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards.
The role will involve end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. You will design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities and be responsible for integrating API-driven architectures using AWS services.
Key Skills
* Extensive contact centre technologies experience
* Extensive Amazon Connect experience
* Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations
* Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB
* Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit)
* Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python)
Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
Interviews will take place next week, so please apply immediately or call Bangura Solutions on 0203 854 1400 to discuss this contract opportunity further.