This is a new role with the MCA lead to provide administrative and clerical support for the Mental Capacity Act Lead. The successful post-holder will provide a full, effective and efficient administrative support. The post-holder will have a robust working knowledge of the Mental Capacity Act including DoLS
Please note the earliest start date for this position is 01st June 2026.
Main duties of the job
The post holder will have an integral role regarding all aspects of Mental Capacity Legislation and Code of Practice (COP). The role will also support the Mental Capacity Act (MCA) Lead. The post holder will be an excellent coordinator with a range of personal, word processing and computer skills. The post will play a key role in ensuring legal rights of service-users are legally met.
The post holder will support in updating and implementation of processes and procedures ensuring they meet stringent requirements and ideally have specialist knowledge in the Mental Capacity Act and Safeguarding of Vulnerable Adults and awareness of the Mental Health Act. Able to offer support with all aspects of legal obligations, ensuring compliance with the MCA, support with data set, reports, and enquiries.
About us
Hello!
We are Navigo. We look after North East Lincolnshire's mental health and well‑being, an award‑winning social enterprise that provides mental health services to the NHS and beyond.
The whole basis of our work is to deliver services that we would be happy for our own family to use.
We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.
Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list.
As a social enterprise, we do things a little bit differently and have also developed income‑generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre.
Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.
We like to work with forward‑thinking people who want to make a difference.
Come and Join us !
Pleasenote: Whilst we value all applications, if we believe an application to be AI‑generated, we will use a checking tool and may reject any application that has been automatically generated.
Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitment@nhs.net
Job responsibilities
MAINDUTIES / RESPONSIBILITIES:
1. Toprovide comprehensive and robust administrative management support includingmeeting setting and diary management to the MCA lead within the service.
2. Assistin cover of aspects of the role of other Senior Administration roles withinservice area as and when requested/required.
3. Tooffer support to both internal and external meetings including:
4. Sourcingand booking of suitable venue Invitations/Meeting apology collation for Chairin relation to meeting attendees
5. Preparationof Meeting Agendas and dissemination of documentation pre meeting
6. Taking,producing and distributing minutes of meetings and relevant documentation underdirection of Chairperson/Senior Admin/Clinical staff.
7. Overseeand co-ordinate development and support of staff; identification of trainingneeds and dealing with any staffing issues as they arise.
8. Beresponsible for organising and controlling own and others workload ensuringdeadlines are observed and duties performed efficiently.
9. Toact on own initiative and raise any relevant concerns he/she considers may jeopardise service delivery and/or care provision.
10. Toa‑lw maintain confidentiality and to comply with the Data Protection Act andAccess to Health Records procedures.
11. Tocomply with Health and Safety Regulations and work within the policy guidelinesof Navigo.
12. Toeffectively manage compliance in mandatory training within the guidelines ofNavigo.
13. Maintian an up to date and proficient working knowledge of Navigo policies, proceduresand processes ensuring changes in process and procedures are embedded inworking practice.
14. Involvementas requested in new service initiatives and participation in working groups asappropriate and to meet needs of service.
15. Provideadministrative input and perspective to developments within service asappropriate.
16. Any other reasonable dutyin connection with the work of the team and as required by the organisation.
Person Specification
Qualifications
* RSA III Typing/Word Processing
* Good standard of English & Maths or equivalent
* ECDL
Experience
* Comprehensive knowledge and experience in use of Word, Outlook, Excel and Microsoft Office programmes
* Experience of and ability to manage own workload
* Experience of and ability to liaise with people from wide ranging backgrounds
* Experience within mental health services or other medical setting
* Experience and use of SystmOne database
* Work experience in a senior administrative position
* Experience of working in a legal setting
* Experience of arranging meetings and taking minutes
* Experience of dealing with distressed service users showing tact and diplomacy
* Experience of taking and responding to referrals/enquiries
Additional Criteria
* Excellent interpersonal and telephone skills
* Self motivated.
* Able to communicate at all levels
* Ability to prioritise own workload
* Excellent communication skills both written and verbal in which sensitivity and tact is displayed
* Understanding of the importance of confidentiality issues and able to maintain confidentiality
* Ability to retain, recall and record a broad range of complex and diverse information
* Flexible approach to working
* Proven history of excellent team working / job sharing
* Reliable and efficient and ability to work to tight deadlines
* Knowledge of Caldicott principles and the data protection act.
* Ability to prioritise own workload and that of others
Knowledge
* Knowledge of patient administration systems
* Knowledge of NHS Trusts
* Understanding of mental health service
* Knowledge and understanding of the Mental Capacity Act
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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