Content Designer / Content Design Lead / Digital copywriter
Remote working - twice a month on site
£450 day rate - umbrella engagement
Key Responsibilities
* Lead content design for service and aftersales journey for a well known and highly reputable retail brand.
* Audit and streamline content to improve clarity and reduce duplication.
* Create effective IA, navigation and microcopy that supports user flows.
* Ensure content meets accessibility and inclusive design standards.
* Work closely with Product Designers/Researchers and support teams in best-practice content design.
Required Experience
* Strong experience as a Content Designer/UX Copywriter on complex digital products.
* Hands-on experience with service/support journeys (returns, delivery issues, complaints).
* Solid understanding of IA, content structure and accessibility.
* Able to work independently and influence design quality across teams.
Nice to Have
* Experience in retail or high-traffic service environments.
* Experience mentoring others in content design.
Please note, engagement via Umbrella Company Only; all taxes & NI deducted at source.
Reasonable Adjustments:
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