You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm. We're looking for Customer Team Members to join our team at Co-op. When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you'll be part of a friendly team dedicated to helping our customers. Your responsibilities include providing great service at the tills and shop floor, restocking shelves, and maintaining store cleanliness. We focus on making things fairer for our members and communities, and as a colleague, we support your physical, mental, and financial wellbeing with market-leading policies.
What you'll do
* Provide friendly and thoughtful service, responding to customer queries and promoting Co-op products and membership.
* Support your colleagues to solve problems and improve the shopping experience.
* Ensure store safety and legality by managing stock, prices, dates, and temperatures.
* Assist in introducing new products and services, sharing experiences with colleagues.
* Support community involvement through various activities and events.
What makes a successful team member?
* Genuine care for customers and members.
* Strong people skills and relationship-building abilities.
* Positive attitude towards change and problem-solving.
* Flexibility to work different shifts.
This role offers a dynamic work environment with opportunities to build relationships and contribute to the community. You will help customers find what they need, maintain store appearance, and promote membership schemes, all while building community ties and working with a smile.
Our culture
We believe in making a positive impact on communities. Our store teams help highlight local charities and causes, contributing to community safety, education, and wellbeing. Our business supports creating local spaces and facilities, giving you a sense of purpose in your work.
Benefits
* Holidays starting from 31 days per year, including bank holidays.
* 30% discount on Co-op branded products.
* Pension scheme with up to 10% employer contributions.
* Wagestream app for accessing a portion of your pay as you earn it.
* Support services for physical, mental, and financial wellbeing, including virtual healthcare.
* 24/7 employee assistance service.
* Paid training and support for personal development.
* Rota sharing three weeks in advance, accessible via phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We welcome applications from everyone and celebrate diversity. We make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme, ensuring fair consideration for disabled applicants.
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