Overview
IT Helpdesk Technician – Derby — Permanent — £27,000 Base + Benefits
IT Helpdesk Technician is needed for an established + expanding IT solutions business based in Derby.
This is a permanent, full-time position working on site from the company’s head office in Derby. Start ASAP, ideally in March/April 2026.
Responsibilities
* Providing remote IT Helpdesk Support to customers by phone, email and chat.
* Hardware diagnostics, repairing returned hardware, testing and configuring bespoke software solutions.
* Liaising with suppliers to manage stock, and managing shipping, dispatch and logistics.
* Working knowledge of Windows and Android operating systems, MS Office and CRM systems preferred.
* Experience of EPOS systems and related hardware is advantageous but not essential.
* Out of Hours support on a team rota basis (typically 1 week in 5).
Requirements / Qualifications
* Prior experience in an IT Support, Helpdesk or Service Desk role including repairing/supporting IT equipment and hardware.
* Soft skills: logical thinking, good work ethic, eye for detail, organisation, prioritisation, communication, self-motivated, collaborative.
Benefits
* 25 days holiday (plus bank holidays) + day off on your birthday
* Pension, life insurance, health care
* OOH bonus and other benefits
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