Are you a AFTERSALES & CUSTOMER EXPERIENCE PROFESSIONAL? Do you have experience working in the AUTOMOTIVE INDUSTRY? This Regional Aftersales Manager role could be an incredible next step for you! As a high-impact Regional Aftersales Manager, you'll uplift aftersales outcomes through structured field leadership and operational coaching. If you're a Regional Aftersales Manager who thrives on momentum and clarity, you'll thrive in a role blending data insight with daily interaction across a varied retailer base. If you think you have what it takes to move into this role, please apply below and attach your CV with any automotive or OEM experience highlighted, our recruiters will discuss this experience with you as a part of our screening process.
Salary: Competitive - depending heavily on experience and current salary + benefits
Location: Northern England and Scotland
Work Style: Field-based
Language: English
Key Responsibilities
* As the Regional Aftersales Manager, lead aftersales operational excellence across your region, driving improvements in service retention, workshop utilisation, and first-time fix rates.
* The Regional Aftersales Manager conducts structured field visits including facility audits, technician resource reviews, parts availability assessment, and compliance checks against OEM standards.
* Acting as the lead Regional Aftersales Manager, coordinate technical case escalations, warranty diagnostics, and root-cause resolution pathways.
* Own the resolution of complex customer complaints, ensuring fair outcomes, detailed documentation, and retailer coaching.
* Analyse warranty cost trends, labour efficiency metrics, EV readiness development, and service plan penetration.
* Partner with retailers to build capability plans that cover workshop flow, skill gaps, tooling investment, and customer-experience uplift.
* Present structured performance packs to senior management, outlining risks, recovery plans, and improvement roadmaps.
Requirements
* The ideal Regional Aftersales Manager brings proven OEM or retailer aftersales leadership experience, covering warranty, service, and technical support.
* A successful Regional Aftersales Manager builds robust retailer relationships founded on clarity, trust, and accountability.
* Strong diagnostic understanding and ability to interpret technical reports and warranty data.
* Confidence in handling conflict situations and guiding retailers through corrective actions.
* Skilled in KPI interpretation (CSI, NPS, utilisation, efficiency, warranty indices).
* Full UK driving licence and willingness to travel extensively.