@Flex* (Farnborough) + Benefits
Financial Crime Assistant
GoHenry is a UK-based fintech company created by parents to pioneer financial education. More recently, GoHenry moved into Europe and the US by joining forces with French fintech company PixPay and US investing app, Acorns.
Together, Acorns, PixPay, and GoHenry have over 6 million members across 5 countries. GoHenry offers a debit card and app for kids and teens and companion apps for the family, with in-app tools for sending money, automating allowance, managing chores, setting savings goals, giving to charity, and in-app financial education lessons where kids can watch videos, take quizzes and earn points & badges. This is all designed to help kids and teens build good money habits that will last a lifetime.
As a Financial Crime Assistant, you will use your knowledge, skills, and instincts to review customer account activity while supporting our Member Services and Operations Teams to resolve customer issues quickly with a Financial Crime perspective. You will contribute to team meetings on departmental strategy. You will also perform multiple administrative duties and departmental tasks as necessary, including customer screening against the PEPs and sanctions Lists.
This is a permanent full-time role (37.5 hours a week) in our Financial Crime Team working Monday-Friday 10am-6pm or 11am-7pm (candidate can choose which to suit their availability), one weekend every eight weeks and bank holidays on a rota basis will also be required. Due to the nature of the role, you will need to be onsite at our Farnborough office a minimum of 3 days a week.
What you’ll do:
* Use your knowledge, skills, and instincts to review customer account activity whilst supporting our Member Services and Operations Teams to resolve customer issues quickly with a Financial Crime perspective
* Contribute to team meetings on departmental strategy.
* Perform multiple administrative duties and departmental tasks as and when necessary
* Perform customer screening against the PEPs and sanctions Lists.
* Work to ensure that the business fraud cost is kept to an optimal level, whilst minimising the impact on genuine customers.
* Identify, investigate, and document fraud/abuse trends and patterns via the review of automated alerts raised by internal tools.
* Review incoming UK chargebacks and provide Financial Crime assessment (1st vs 3rd party classifications), appealing decisions as appropriate.
* Develop knowledge of processes, regulations, and applicable law regulation on credit card fraud and fraud recovery through research of internal/external resources and assisting more experienced Fraud Investigators.
Who we’re looking for:
* 2+ of experience in a FinTech or Fraud Prevention environment
* Experience within a similar role in a Financial Institution
* Experience in card processing is essential
* Basic Excel skills – training will be provided where required
* Fluent in English across both spoken and written communications
* A forward-thinking mentality and a proactive attitude in working collaboratively with multiple internal departments
* Ability to work under pressure making quick, but informed decisions with many information resources at once
* Extreme attention to detail
What’s in it for you:
All the essentials you would expect including a workplace pension plan, 31 days of holiday (including all but 2 public holidays), & great company events local & abroad!
We also provide:
* Your Birthday Day off
* 5 days annual leave carry-over
* An excellent Induction & onboarding program with ongoing learning & development throughout your career
* Family-friendly leave policies
* A choice between Bupa Health Cash Plan or Bupa Private Medical
* Flu Jab
* Death in service – 4x your annual salary from month 1
* Physical and Mental Wellbeing support and platforms for you and your family
* Enhanced maternity leave – 20 weeks full basic pay after 2 years’ service and 26 weeks full basic pay after 3 years’ service
* Paternity leave – 4 weeks full pay after probation
* Salary Sacrifice options
About GoHenry
We’re on a mission to help every kid be good with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life.
How we do it;
We place the power in the hands of young people, giving them the tools, they need to master the financial ropes for themselves. They can spend, save, earn, and give with GoHenry’s prepaid debit card and app – because learning through doing really works (and it’s more fun!). All while our unique built-in controls give parents total peace of mind.
We’re proud to say...
* We ranked #38 in Newsweek's Top 100 Most Loved Workplaces in the UK in 2023
* We’re one of Tech Track’s top 50 fastest-growing UK companies.
* We won Finders Kid’s Cards Customer Satisfaction Awards in 2022 and 2023.
* We won the Tech for Good award at the Better Society Awards 2023
* Our kids and parents have donated over £600,000 of their own money to NSPCC via their GoHenry accounts
But we’re still growing, and that’s why we need you.
GoHenry is an equal-opportunity employer, and we’re on a mission to foster a diverse & inclusive workplace. Individuals seeking employment at GoHenry are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
Want to know more about GoHenry, the role, the team, and our benefits?
Check out our candidate pack here!
Want to join our mission?
If GoHenry sounds like a place you’d like to be, please apply using the link below.