Eye Care Liaison Officer - Wigan and Leigh
In this role, you will be a vital member of the team working directly with people who experience sight loss. You will provide critical emotional support, information, and advice within a hospital setting at Leigh Infirmary, The Avenue, Leigh, and Wigan Eye Unit, Boston House, Frog Lane, Wigan. This is a permanent position working alongside an established ECLO service based at Wigan Eye Unit. Your role will involve supporting people with sight loss by identifying their needs and signposting or referring service users, carers, family, and friends to other regional services.
Each day, you will support individuals by helping them identify their needs, access information, and make informed choices to maintain their independence.
You should have significant experience in delivering health or social care support services.
Key to this role are your excellent communication and relationship-building skills with patients, colleagues, clinicians, and cross-sector partners.
You must be able to work independently, possess excellent organizational skills, and be confident in using multiple IT systems including Microsoft Office 365, databases, and NHS record systems. The service adheres to industry-standard quality frameworks and must comply with the NHS Data Security and Protection Toolkit, following key processes monitored for compliance.
Main duties of the job
You will enjoy supporting people and value good record-keeping to succeed in this role.
As an RNIB ECLO, you will receive appropriate training from City University, London, access to clinical supervision, peer support, and the opportunity to support RNIB's priority of providing support alongside diagnosis.
What We Offer
RNIB prides itself on being a great place to work with a positive, progressive culture. Benefits include 26 days of holiday per year (plus bank holidays, increasing with service), enhanced family-friendly benefits, a contributory pension scheme with up to 11% employer contribution, and a rewards platform with discounts at over 800 retailers.
About us
HOW TO APPLY:
To be considered, candidates should submit their CV and a Supporting Statement responding to the questions below. Alternatively, applications can be submitted via the link attached to this advert:
What interests you about being an ECLO, and what skills and qualities would you bring to the role?
1. Using examples, describe your experience in delivering advice or information services.
2. Using examples, demonstrate how you have worked with people using a person-centred care approach.
3. Using examples, explain how you have collaborated with colleagues across health, social care, or community services, demonstrating your understanding of each professional's role.
4. Using examples, highlight your communication skills and describe your experience of influencing or motivating other professionals to achieve positive outcomes for customers.
5. Using examples, demonstrate your IT literacy, knowledge of Microsoft Office 365, and understanding of Information Governance in handling customer records.
Job responsibilities
Please see the attached formatted job description and person specification for further details.
Person Specification
Qualifications
* Please see the attached formatted job description and person specification for further details.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to assess any previous criminal convictions.
Salary: £25,172 per year, £31,465 full-time equivalent
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