Overview
Aftersales Leader – Evans Halshaw BYD, Wolverhampton
New store opening in November. Competitive basic and OTE with company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services. Our new BYD site at Wolverhampton is recruiting an Aftersales Leader to oversee the workshop, Service Advisors and parts department. We are looking for a candidate with past automotive aftersales experience. Customer focus and providing excellent customer service is key. You will be a very driven and commercially minded candidate and be very comfortable in a target driven environment.
Responsibilities
* Ensure all warranty and repair work is carried out to manufacturer and company standards.
* Maximise efficiency and profitability for the Service department through labour sales, parts and materials, and budgeting against objectives.
* Manage accounts, budgets and costs for the whole department.
* Regularly review pricing policies and ensure appropriate legislation is adhered to.
* Lead the team, set clear targets and KPIs, and drive performance to exceed targets.
* Ensure and maintain a safe working environment and that processes comply with health and safety regulations.
* Enhance levels of customer service to achieve a high CSI score for the department.
* Demonstrate experience in a target-driven environment with the ability to lead and motivate a team to exceed targets.
* Provide exceptional levels of customer service to ensure customer retention.
* Proven background in running a successful workshop or parts department.
* Strong business acumen and knowledge of consumer/vehicle legislation.
About Lithia UK and values
At Lithia UK, our growth is powered by our people. As one of the largest automotive retailers globally, we are passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. Diversity is Our Strength: Lithia UK recognises the value that diversity brings to the workforce. We positively welcome applications from all walks of life, backgrounds, and communities. We are an equal opportunities employer.
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