Looking for a role in a friendly, award-winning organisation?
At Momentum Instore, our people are at the heart of everything we do, including our Company Ethos, and we work continuously to deliver the best to our clients and our staff.
Our mission at Momentum is to help brands and retailers manage their retail projects seamlessly. We work with some of the world's most well-known brands and retailers, managing projects in retail environments from start to finish. From the initial planning stages through to repurposing of materials at the end of the cycle, we are a valued partner to the clients we work with. Our core services are installation, merchandising, aftermarket and maintenance
Who Are We Looking For?
We have an exciting opportunity for a Client Services Manager to join our friendly team based at our Head Office in Tytherington, Macclesfield. The role is suitable for office or 'hybrid working' with time spent working from home in addition to attending the office.
You will ensure the successful delivery of merchandising services to clients, by leading and accelerating growth through the execution of client strategies and tactics.
You will deliver exceptional client service through effective relationship management, maintaining an active presence both in the office and on-site. Responsible for driving margin performance, owning resourcing strategies and ensuring process compliance. Working closely with the General Manager, the role ensures projects are delivered to achieve KPIs, optimise cost efficiency, and support sustained business growth and revenue generation.
You will be:
Confident. You should be used to success and winning as it comes with the job. Performing senior-level client discussions, people management, and clear and substantive speaking, writing and presentation skills are vital.
Approachable. People are at the heart of our business and relationships are key.
Trustworthy. Working directly for the Operations Director, you need strong planning, organisational and analytical skills, with the ability to work at pace.
Knowledgeable. Have outstanding operational delivery skills with a proven track record in a services industry, with experience in growing and managing key clients.
What Does Your New Role Look Like?
As a Client Services Manager, you will be responsible for the following:
Commercial Growth - Support the General Manager: Store Development & Maintenance Services to deliver company strategy and revenue goals.
Service Delivery - Support the creation of and lead the execution of customer strategy in our delivery of Sainsburys and other allocated core accounts.
Process Excellence - Ensure processes are clearly briefed, are uniform and are adopted by the entire team.
People - Develop and maintain a positive relationship with all colleagues, encourage team spirit, maintain visibility and provide support.
Communication - Create and own a communications plan for all areas of responsibility. This needs to cover the internal team as well as external clients.
What Do You Get in Return?
Flexible working with hybrid working from home/the office
23 days plus bank holidays (pro-rata for duration of the contract)
Full training provided
Celebrate your Birthday the right way with an additional day off - no-one should have to work on their Birthday
A great social scene - company days out, festive celebrations, social events etc
A focus on your wellbeing - we look after you so you can focus on being the best you can be
Free parking at the office along with a comfortable, modern working environment
Looking after your future with a contributory pension scheme
Our Ethos
At Momentum Instore, we believe it is our people, fostering relationships which makes us trailblazers in our field. With people at the heart of everything we do, we support each other to deliver outstanding results, continually striving for excellence. We respect different perspectives, creating a culture that is bold, innovative, and continually evolving. Our connections are integral to our success, and we believe in the power of teamwork, empathy, and understanding.
We lead with clarity and purpose, holding ourselves accountable while inspiring others with our creativity, dedication, and pursuit of excellence. Join us and be a part of a team where you can thrive, grow, and make a difference.
If this sounds like you, then we'd love to hear from you
NO AGENCIES PLEASE