Join to apply for the Digital Workspace Engineer role at 1st Central. This role focuses on providing advanced technical support and serving as a key escalation point for digital workplace technologies.
Company Overview
1st Central is a market‑leading insurance company leveraging smart data and technology at pace. We rapidly grow by delivering great value insurance and excellent customer service, and we’re proud to have been named Insurance Employer of the Year 2024.
Role Summary
As a Digital Workspace Engineer you will optimise and manage digital workplace technologies, ensuring endpoint devices remain secure, high‑performing, and compliant with business policies. You’ll collaborate with vendors, IT security, and product managers to align solutions with business objectives, drive a shift‑left approach, and automate routine tasks.
Key Responsibilities
* Provide advanced technical support and act as a primary escalation point for digital workspace incidents.
* Optimise, monitor, and maintain digital workplace solutions to meet performance and security standards.
* Collaborate with vendors, security teams, and product managers to deliver aligned technology solutions.
* Lead service improvement and automation initiatives, analysing incident trends and implementing Service Improvement Plans (SIPs).
* Document processes and provide guidance for shift‑left support teams.
Location and Work Model
Flexible work; majority remote with occasional visits to one of our offices in Haywards Heath, West Sussex; Salford Quays, Manchester; or Guernsey (choice of location).
Application
Check out the full job profile on our career pages and apply today.
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