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Position: Income Assistant
Location: Hemel Hempstead (Hybrid – 50% Office / 50% Remote)
Salary: Competitive Salary + bonus and benefits
Contract: 15-month Fixed-Term Contract | Full-Time
About the Role
Are you detail-driven with a knack for numbers and a passion for accuracy? Join us as an Income Assistant and be a vital part of our fast-paced finance team. Based in Hemel Hempstead with the flexibility to work from home up to 50% of the time, you'll ensure our financial transactions are accurate, compliant, and timely, supporting smooth operations across our holiday parks. Your skills in reconciling bank statements and resolving queries will help keep our operations running seamlessly.
Responsibilities
1. Process invoices and manage rebates and sundry payments
2. Handle customer queries and ensure accurate posting of transactions
3. Conduct daily bank reconciliations across multiple accounts
4. Manage refunds, chargebacks, and journal entries using ERPx and Seaware systems
5. Reconcile daily takings and investigate discrepancies
6. Support the Income Team in reducing outstanding debt
7. Communicate effectively with internal teams and customers
8. Assist in month-end and year-end closing processes
9. Help streamline and improve processes where possible
10. Contribute to a collaborative team culture
Requirements
* Understanding of accounts receivable and basic accounting principles
* Experience with bank reconciliations and financial systems
* Proficient in Excel, including pivot tables and v-lookups
* Proactive, with problem-solving skills and attention to detail
* Excellent communication and customer service skills
* Ability to prioritize tasks and meet deadlines
* Positive attitude and team spirit
* High accuracy and organizational skills
* Familiarity with multi-site or high-volume environments (desirable)
* Accountancy qualification such as AAT (desirable but not essential)
What’s In It For You?
* Holiday allowance that increases with service, plus a ‘Holiday Buy Scheme’
* Annual bonus
* 20% discount on Haven and Warner Hotels holidays for you and your family
* Access to the Bourne Leisure corporate box at the O2 Arena, London
* Exclusive discounts with corporate partners
* Career development opportunities, including Apprenticeships and Degrees
* Enhanced family-friendly policies and pay (eligibility criteria apply)
About Us
We’re part of the award-winning Bourne Leisure family, including Haven & Warner Hotels, with 9,000 team members across 39 seaside locations, headquartered in Hemel Hempstead.
Work Culture
Our culture, 'Breath of Fresh Air,' values and supports every team member. We promote openness and transparency, encouraging authenticity. Our hybrid working model involves 50% office presence, with occasional on-site or external events.
Recruitment Process
The process may include up to 3 stages, possibly with a presentation or skills test. We support candidates with reasonable adjustments and are committed to diversity, equity, and inclusion. For assistance, contact us at [emailprotected].
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