Role Overview
We are seeking an experienced Salesforce Vlocity CPQ EPC Architect to lead the design, architecture, and implementation of enterprise-scale Salesforce Industries (Vlocity) solutions for a leading Telecommunications client. The ideal candidate will have deep expertise in Vlocity CPQ, EPC (Enterprise Product Catalog), OmniStudio, and Telecom domain processes, with the ability to drive large-scale digital transformation initiatives.
This role requires strong solution architecture capabilities, stakeholder management skills, and hands-on experience delivering end-to-end Salesforce Industries implementations in Telecom environments.
Key Responsibilities
Lead the architecture, design, and implementation of Salesforce Industries (Vlocity) CPQ & EPC solutions for Telecommunications clients.
Define scalable and high-performing enterprise architecture aligned with business and technology strategies.
Design and optimize Telecom product catalog structures, commercial offers, pricing models, promotions, bundles, and order capture processes.
Architect end-to-end CPQ solutions including product configuration, pricing, eligibility, decomposition, and orchestration.
Collaborate with business stakeholders, product owners, enterprise architects, and development teams to translate business requirements into technical solutions.
Drive EPC data modeling, catalog hierarchy, lifecycle management, and versioning strategies.
Provide technical leadership across OmniStudio components including OmniScripts, DataRaptors, Integration Procedures, and FlexCards.
Ensure seamless integrations between Salesforce Industries and external OSS/BSS systems, billing platforms, CRM, ERP, middleware, and order management systems.
Define integration patterns using REST/SOAP APIs, Platform Events, middleware platforms, and microservices architecture.
Lead architecture governance, code reviews, solution reviews, and best practice adoption.
Support CI/CD implementation, DevOps processes, environment strategy, and release management.
Mentor developers, consultants, and junior architects on Salesforce Industries best practices.
Participate in client workshops, solution presentations, estimations, and technical roadmap discussions.
Ensure solutions adhere to security, scalability, performance, and compliance standards.
Required Skills & Experience
Core Salesforce Industries Expertise
Strong hands-on experience with Salesforce Industries (Vlocity) CPQ and EPC implementations.
Deep understanding of Telecom domain processes including:
Product Catalog Management
Quote-to-Cash
Order Management
Product Configuration
Pricing & Promotions
Customer Lifecycle Management
Expertise in OmniStudio components:
OmniScripts
DataRaptors
Integration Procedures
FlexCards
Experience with Salesforce Order Management and Industries Order Capture.
Strong understanding of Vlocity EPC modeling and enterprise catalog strategy.
Salesforce Technical Skills
Strong Salesforce platform knowledge including Apex, Lightning Web Components (LWC), Flows, and APIs.
Experience integrating Salesforce with external systems using REST, SOAP, ETL, and middleware technologies.
Knowledge of Salesforce security architecture, governor limits, and platform best practices.
Experience with DevOps tools such as Git, Copado, Gearset, Jenkins, or Azure DevOps.
Familiarity with Agile and SAFe delivery methodologies.
Telecom Domain Experience
Prior experience working with Telecommunications clients is mandatory.
Understanding of BSS/OSS ecosystems and Telecom business operations.
Experience with broadband, mobile, fiber, enterprise connectivity, or digital service offerings.
Exposure to TM Forum standards and Telecom data models is highly preferred.
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