Summize Legal Engineers are at the heart of what we do - legal & technology, helping to implement our customers by designing, troubleshooting, and building the customer's Summize instance. Our Legal Engineers are both subject matter experts and implementation consultants. You will partner with the Implementation Managers to ensure customers are up and running within the committed time frame. Legal Engineers will work with the customer to design and implement solutions suitable for their organisation, ensuring Summize delivers incomparable, yet measurable value.
Key responsibilities are, but not limited to:
· Assisting in the set-up of the customer’s Summize instance by creating and reviewing contract types, configuring AI prompts and configuring workflows.
· Delivering on the scope of projects to a premium standard, consistently delivering on OKRs and targets.
· Engaging with stakeholders by attending pre-sales workshops to understand the full scope of a project.
· Leveraging product expertise to share best practise and knowledge by delivering best in class training sessions to end users.
· Deliver work against deadlines, leveraging AI and technology to streamline and standardise processes, ensuring work is of recognisable Summize standard.
· Share innovative ideas with CS & I peers to enhance processes and improve the overall customer experience.
· Resolve customer support tickets in line with the service level agreements (SLAs) to inspire customer confidence and loyalty by providing a positive and pleasant customer experience.
· Attend daily Legal Engineering stand ups and report on work progress, blockers, or successful breakthroughs to the Implementation Lead.
Qualifications & Attributes:
· Undergraduate degree (e.g. Bachelor’s degree) in a relevant subject such as Law, Business, Finance or similar desirable
· Ability to establish meaningful relationships with stakeholders, both internally and externally
· Previous experience in B2B, SaaS or Tech capacity
· An interest in upcoming technologies & innovation
· Ability to present high-level information such as commercial forecasts and customer strategies, as well as detailed demonstrations of products & services
· Excellent verbal/written communication and presentation skills
· Familiar with systems such as HubSpot & Monday.com desirable