Would you like to work with a highly reputable company in the Speciality Chemicals industry? Do you want to join a close-knit team, being at the forefront of Customer interactions? Would you want to be part of a business that highly values career development and growth? If this role sounds of interest, then click apply to discuss this further! The Opportunity Due to Project Expansion an exciting opportunity as become available for a proven Customer Service Representative to join a well-established Chemical Manufacturing business. As Customer Service Representative you will be the first point of contact for customers, ensuring all interactions give a positive perception of the business. Your duties and responsibilities will be Customer focused: Driven to provide outstanding customer service. The candidate should be able to effectively address complex customer requests and proactively follow up on deliveries, enquiries, and issues. Building excellent relationships with customers and going the extra mile to ensure Innospec remains as first choice. Manages customer, internal and external expectations and relationships whilst striving to constantly improve Customer satisfaction Collates and prepares all relevant documentation applicable to each movement - (e.g. Certificates of Analysis, Customs and Shipping invoices, Packing Lists, Consignment Notes/Delivery Notes, invoices etc.) Books final dates for orders and maintains system dates, keeping all orders current and accurate Import/Export: Knowledge in both import and export (EU and ROW) is an advantage. Diligence and attention to detail is required at all times – especially when raising appropriate export documentation (to a first-rate standard). Continuous Improvement: Has a CI mentality. Always thinking of improvements that will improve customer service, balance costs and drive excellence Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and assist in closing all Customer complaints within 2 months. System Knowledge: Has sufficient ERP knowledge to fulfil this and any other role within the Customer Care team (including advanced troubleshooting). Experience of SAP would be a bonus. An intermediate level of Excel, Word, PowerPoint and Outlook is also required. You will have the following qualifications & experience Highly customer focused Excellent communication skills (Both verbal and written) Ability to manage time efficiently and prioritise well Knowledge of Excel, Word, PowerPoint and Outlook Experience with export principles in Europe and ROW including Export documentation and import principles into the UK (domestic customers) Knowledge of Export orders Previous experience within a Supply Chain environment Team Player Great attention to detail It’s great if you also have the following Experience with SAP Fluent in English and Spanish, French, Italian Get in touch now If youre seeking a new opportunity to work in a fast paced customer environment, where you will be responsible for ensuring successful customer satisfaction and think you have the relevant skills and experience our client is seeking then apply now or contact Josh Egerton via LinkedIn. Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK. Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business. Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK. Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business.