Job Summary:
As an Assistant Branch Manager at our Maltby Cafe and Bakery, you will work closely with the Branch Manager to ensure smooth daily operations and an exceptional customer experience. You'll lead by example on the floor, support and develop the team, and help maintain high standards across service, cleanliness, and presentation. You shall also take the lead on management when the Branch Manager is absent.
Key Responsibilities:
* Support the Maltby Manager in all aspects of daily operations
* Supervise, train, and motivate Maltby café team
* Handle customer feedback, enquiries, and resolve complaints professionally
* Maintain high hygiene, health, and safety standards
* Check inventory and assist with ordering from suppliers
* Monitor food and beverage quality and presentation
* Delegate tasks to team members and oversee daily structure
* Manage Bake-at-Home range (frozen goods, dry mixes, granola)
* Oversee homemade drinks production (iced tea, chai, cold brew, syrups)
* Ensure proper opening and closing procedures are followed
* Cover some duties of the Maltby Manager when required
Qualifications / Role requirements:
* Previous experience in a similar role in the hospitality industry, including strong leadership skills and team management
* Barista training, including knowledge of quality control
* Ability to work in a fast-paced environment and delegate efficiently
* Attention to detail and a commitment to maintaining high-quality standards
* Flexibility to work early mornings and weekends
Benefits:
* 28 days holiday per annum
* Free staff food and drinks allowance during shifts
* 50% off products when dining off shift or taking products home
* The opportunity to be an integral part of a growing family business and the future success of the company
Job Type: Full-time
Pay: £30,000.00-£32,000.00 per year
Benefits:
* Company events
* Discounted or free food
* Employee discount
* Store discount
Ability to commute/relocate:
* London SE1 2HQ: reliably commute or plan to relocate before starting work (required)
Experience:
* Barista: 2 years (required)
* Assistant Management: 3 years (required)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person