Do you believe in a better, fairer, sustainable world for all?
A fantastic opportunity has arisen to join our circle. We are looking for a confident, customer-focused, organised and enthusiastic person to work as our Data Services Account Manager, in a dynamic, evolving company, who are driven to make a real impact on humanity and the planet.
Beyondly in a nutshell
At the heart of Beyondly (formerly Comply Direct) is our planet. We deliver better solutions for a brighter tomorrow and are devoted to reinventing the wheel through our market leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact.
As a B Corp certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and performance.
By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.
The role
To be the face of the packaging data services team delivering a high level of customer service to existing customers, ensuring a positive retention record is maintained and opportunities are maximised. To build strong, long-lasting and mutually beneficial relationships with customers through the proactive understanding of their needs and requirements, working collaboratively with the packaging data team to support with customers’ packaging data and legislative obligations.
You can read more information about the packaging compliance and plastic tax regulations by following the below links:
* Packaging Compliance: https://www.gov.uk/government/collections/extended-producer-responsibility-for-packaging-report-packaging-data
* Plastic Tax: https://www.gov.uk/government/collections/plastic-packaging-tax
The responsibilities (there are more!)
* Maintain and develop relationships with existing packaging data management customers, ensuring regular contact and providing support in line with their needs.
* Be a primary point of contact for packaging data management customer queries and requests, working closely with the data team and wider packaging team to ensure a positive retention record and customer needs are met.
* Support all packaging data management customers with all requirements including, but not limited to, legislative, policy, commercial and reporting queries.
* Identify and optimise cross-selling opportunities within the existing membership base through exploratory conversations.
* Conduct onsite customer meetings to build relationships with data management customers and support their needs.
* Ensure timely data submissions for packaging data management customers supporting the Data Analysts by requesting outstanding data, and sign off forms, responding to queries as required.
* Administrative support including updating of customer details, completing workflows and quality checks.
The perks
Beyondly attributes its ongoing growth and success to its employees and is committed to rewarding and recognising their contribution as well as prioritising employee well-being and has won multiple awards over the last 5 years as a result of its approach to this. As well as the opportunity to be part of a unique reward structure, some of the benefits you will receive when joining the team include;
* Salary £25,289 increasing by 5% on completion of your probation period plus performance related bonus in line with the existing reward framework.
* Support and opportunities for personal development.
* 25 days holiday plus bank holidays and your birthday off, flexible and hybrid working opportunities, company pension, private medical insurance including dental and optical cover, sabbaticals, access to employee benefits platform ‘Perkbox’ and membership to the all-encompassing employee health and well-being programme
* Other benefits include regular team building events, volunteering opportunities and many more. Discover more about the host of benefits Beyondly employees receive here: https://www.beyond.ly/careers/working-with-us
The person
You will excel in building strong customer relationships, communicating confidently over the phone, via email, and through both in-person and virtual meetings. You will be committed to delivering excellent customer service, proactively engaging with customers to understand and meet their needs. You will need to demonstrate a wide range of communication skills, dealing with and interpreting complex regulations and large amounts of data. You will be able to manage your workload effectively and have the ability to prioritise and multi-task to meet the needs of the customer and team members. The role is fast paced, so you should be prepared to think on your feet, be adaptable, open to change when business needs require and able to absorb new information quickly and effectively.
To thrive in this role, you will be passionate about developing long-lasting customer relationships and excited to work for a business for good. You must have a strong work ethic, being an outgoing and confident communicator, with the ability to meet internal and external deadlines. You will have a ‘muck in’ approach to teamwork, being flexible and highly resilient.
A UK driving licence will be required to carry out on site customer visits. We require all members of staff to work from the office 3 days a week, therefore living within commuting distance to Skipton should be considered when applying.
If you have previous experience working in a customer facing role then even better. A wicked sense of humour is a bonus too!
Please email your CV and covering letter to HR@beyond.ly or call 01756 706570 for further information. A more detailed job description will be provided at interview.
Beyondly are committed to creating a diverse and inclusive workplace; a place where we can all be ourselves. We positively encourage applications from candidates from all backgrounds, as well as feedback from current or future employees about how we can be more accommodating to your requirements.
If your experience looks a little different from what we’ve highlighted on our job advert and you think you can bring value to the role, get in touch – we’d love to learn more about you!
Role Type
Pay Rate
25288 GBP – 25289 GBP (Annum)
Company Overview
At the heart of Beyondly (formerly Comply Direct) is our planet. We deliver better solutions for a brighter tomorrow and are devoted to reinventing the wheel through our market leading environmental consultancy and compliance services. We care about preserving humanity and our planet. Driven by our passion, we go above and beyond to make a real impact. As a B Corp certified business, we are dedicated to being a force for good, fuelled by an energy to place equal importance on people, planet and profit. By joining our circle, you will be part of a business for good and will contribute to our vision of creating a better, fairer, sustainable world for all. We ask that you have the passion to serve our purpose of leading, inspiring, and educating to positively impact society and the environment. In return, we promise to provide you with the best tools, support and working environment to flourish in all areas of your life.
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