At Energy Assets, we don't just deliver essential multi-utility and metering services - we build trusted partnerships that power communities and shape a more sustainable future.Our people are at the heart of everything we do, and we're proud to create a workplace where Respect, Innovation, Empowerment, Teamwork and Integrity guide how we work every day.We're now looking for a Customer Service Advisor to join our growing team in Darwen.If you thrive on helping others, enjoy problem-solving, and want to be part of a business that values your contribution, this could be the perfect next step in your career.The RoleAs a Customer Service Advisor, you'll be the friendly and professional first point of contact for our customers — including major energy suppliers, directly contracted partners, and individual clients.You'll play a vital role in ensuring every interaction reflects the high standards and trusted reputation of Energy Assets.You'll manage queries from start to finish, take ownership of resolutions, and help continuously improve the customer journey by spotting opportunities to make our processes even better.What You'll Be DoingActing as a key point of contact for customers, representing Energy Assets professionally and confidentlyResolving customer queries efficiently via phone and email, ensuring a smooth and positive experienceManaging complex or challenging situations with honesty, empathy, and sound judgementLogging and tracking enquiries accurately, giving customers a clear single point of contactWorking closely with internal teams to ensure issues are escalated and resolved appropriatelyUsing our systems to maintain high standards of accuracy, communication, and workflowContributing ideas to improve efficiency, service quality, and the overall customer journeySupporting reporting and analysis to help the business make informed decisionsTaking part in team meetings, training, and continuous improvement initiativesWhat We're Looking ForExperience in a customer service or customer-facing role (desirable, but not essential)A confident and friendly communication style, both written and verbalStrong problem-solving skills and a sense of ownership over your workExcellent attention to detail and pride in delivering high-quality serviceThe ability to stay organised and calm in a fast-paced, high-volume environmentA collaborative mindset and a positive, respectful approach to teamworkWhy Join Energy Assets?Be part of a respected, growing organisation in the energy and utilities sectorWork in a supportive, inclusive team that values your ideas and developmentGain exposure to a diverse customer base and industry-leading servicesOpportunities to grow your skills, knowledge, and career within the GroupA workplace culture built on trust, collaboration, and continuous improvementIf you're passionate about delivering outstanding service and want to build a rewarding career with a forward-thinking organisation, we'd love to hear from you.