A well-established and highly progressive law firm is seeking a CAFM Facilities Systems Administrator to support the management and optimisation of its workplace systems. This is a fantastic opportunity for someone with strong technical skills to play a key role in ensuring data accuracy, system efficiency, and smooth operations across facilities services.
Key Responsibilities:
* Administer and maintain the CAFM system, ensuring it is regularly updated and meets operational needs.
* Support continuous improvement initiatives, helping users with training and system usage.
* Manage and maintain accurate asset data, producing reports and dashboards for analysis.
* Liaise with workplace services to coordinate system updates and ensure data relevance.
* Assist with facilities-related projects, ensuring timely and budget-conscious delivery.
* Maintain and prioritise the ServiceNow Workplace Service Delivery product backlog.
* Monitor system development progress and support quality assurance processes.
* Generate reports on space utilisation, asset performance, maintenance, and costs.
* Use data insights to support strategic planning and improve operational efficiency.
Skills & Experience:
* Experience with CAFM or booking systems (e.g. ServiceNow, Concept FSI, Maximo, Condeco).
* Strong Excel skills including advanced formulas, pivot tables, and data manipulation.
* Familiarity with reporting tools such as Power BI or Tableau is a plus.
* Excellent attention to detail and commitment to data accuracy.
* Comfortable working with Facilities and Health & Safety teams.
* Strong communication and stakeholder management skills.
* Ability to work collaboratively and manage competing priorities.