A British passport is a requirement for this role to meet the security clearance eligibility.
Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing
installations in an Oracle Cloud Infrastructure (OCI) datacenter.
Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
technician activities in accordance with internal polices and service level agreements.
Provide 24x7 site coverage for Oracle OCI datacenter sites.
Career Level - IC3
Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware,
network, cabling and rack deployments, site planning, problem escalation and managing installations.
Works primarily at an Oracle datacenter in a “mission critical operations” environment
Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60
mins.
Work in close collaboration to other technical teams & non-technical teams ( networking, compute,
compliance, business operations)
Understand internal customer problem and provide technical solution in timely manner
Participate in the installation, monitoring, maintenance, support, and optimization of all production server
hardware, software
Support deployment of on-site data center physical infrastructure, structured cabling installation is a
significant part of this position
Install, Replace and Troubleshoot Cables and Hardware
Work within a ticket-based environment
Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued
delivery of technician activities in accordance with internal polices and service level agreements. Be aware
of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
System board level repair and fault diagnosis to SLAs
Using provided tools to do a proper and timely internal reporting.
Planning & commissioning new rack positions
Involvement with the design & commissioning of new whitespaces
Working as part of a multi-disciplinary team without friction
Solid knowledge of fiber and copper cabling.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.