The Role: Head of Bookers
Location: North London
Salary: £60,000
Sector: Serviced Accommodation
This is a great opportunity for someone coming from a sales and business development background in the accommodation space. We're looking for a commercially astute, strategic, and sales-driven Head of Bookers to join our senior team and help drive business growth over the next five years. This is a pivotal, hands-on leadership role for someone who thrives in a fast-paced, results-focused environment with plenty of autonomy.
About the Role
You'll lead the Bookings Teams and function—optimising enquiry handling, conversion rates, and revenue performance across all channels. Managing and developing a growing team of Booking Executives, you'll own the full enquiry-to-booking journey and ensure a best-in-class customer experience.
Reporting to the Commercial Operations Director, you'll play a key role in building scalable processes, improving systems, and shaping the commercial strategy as they continue to expand nationwide.
Key Responsibilities
Lead, coach, and develop a high-performing sales team to exceed conversion and revenue targets.
Drive continuous improvement across enquiry handling, response times, and sales conversion rates.
Analyse performance data to identify trends and optimisation opportunities.
Maintain and refine booking systems, SOPs, and workflows for efficiency and scalability.
Manage and grow relationships with external partners and distribution channels.
Collaborate with internal teams to enhance digital and website performance from a conversion perspective.
Skills & Experience
Proven experience in a sales-led bookings or reservations role, ideally within hospitality or accommodation.
Strong leadership and people management experience.
Commercially minded, target-driven, and data-savvy.
Skilled in using CRMs, booking platforms, and performance metrics to drive improvement.
Confident communicator and motivator who thrives in a growing, entrepreneurial environment.
Based in North London, within a collaborative, fast-moving business that values local engagement and hands-on leadership.
Are you ready shape the future of our bookings function and play a key role in driving the next phase of growth? Send you CV to
To view all our vacancies, go to,
You must be able to live and work in the UK without restriction.
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