Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team, at their Leatherhead site.
Driving license is required
The Role
The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout.
Key Responsibilities
* Manage the full patient journey from consultation through to surgery
* Update and maintain patient records using internal systems
* Support patient conversion against KPI targets
* Act as the main point of contact for patient queries (phone, email, face-to-face)
* Coordinate clinic flow, including waiting times and front-of-house service
* Support general administration, including file management and payments
* Carry out post-operative patient calls
* Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties
* Act as out-of-hours contact on a rota basis and support occasional inter-site travel
The Person
* Previous experience in a customer-facing office, clinic, or healthcare environment
* Strong telephone manner and confident communicator
* Highly organised with strong attention to detail
* Comfortable working in a fast-paced, target-driven environment
* Strong IT skills, including Microsoft Office (Excel)
* Flexible approach to working hours, including occasional late finishes
* Team player with a proactive and responsible attitude
The Package
* Monday to Friday, 8am-4pm or 9am-5pm (with flexibility required for occasional late finishes/overtime)
* Offering a starting salary of £26,000pa
* 25 days holiday + bank holidays
* Private medical insurance
* Workplace pension scheme
* Free eye tests
* Uniform provided
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