Role Responsibility
1. To provide excellent service to internal clients and guests alike, carrying out all duties to the highest of standards.
2. Warmly greet all guests/ visitors with a smile
3. Take ownership of the ground floor / welcome area within the building, consistently look for ways to make the guest or client experiences memorable
4. To be flexible in their approach.
5. To have (once trained) a full understanding of the relevant booking systems and technology used on site to support with the guest journey
6. To be ‘hands on’ in approach and proactive.
7. Actively seeks opportunities to improve efficiencies and enhance the overall business environment.
8. Welcome and escort guests to meeting rooms/their desired location.
9. Always look for opportunities to develop our service and innovations.
10. Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
The Ideal Candidate
The Ideal Candidate
11. I am an up-beat team-player with integrity and a can-do attitude.
12. I am passionate about delivering great service and take responsibility for my contribution to the team.
13. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within a guest environment and enhance guest services, whilst showing that I am flexible and adaptable in my approach to everything that I do.