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Who we are
Airworld Airlines Ltd, part of the PrimeFlight group, is seeking a dynamic and experienced professional to join our leadership team as the Managing Director. The successful candidate will be responsible for overseeing all aspects of a specialized cargo business within the aviation industry in the UK; providing strategic direction to the operation, growing the business, and fostering exceptional customer relations. The role will play a pivotal role in developing and implementing strategies aimed at optimizing the company's operations and performance, thereby contributing to its overall success.
Your tasks
1. Direct activities of the operation & managers to effect positive change within the division, while promoting adherence to the company policies and procedures.
2. Build on and develop Cargo Handling opportunities within the UK Cargo handling business.
3. Identify and pursue opportunities to expand services or win new airline contracts.
4. Manage, mentor, lead, and develop the team, supporting a predominantly frontline workforce.
5. Develop and implement the overall strategic plan for the cargo division, ensuring alignment with the company’s broader goals and objectives.
6. Oversee day-to-day cargo operations, ensuring efficiency, safety, and compliance with industry regulations.
7. Collaborate with senior leadership to set performance goals and identify growth opportunities.
8. Support and mentor the Operational Management team, and support internal departments including finance, sales, contracts, human resources, and vendors.
9. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement for sustained performance.
10. Full P&L accountability, oversee financial performance and process improvements within the business, including budgeting, forecasting, and financial reporting to ensure cost efficiency and profitability.
11. Monitor financial performance, identify variances, and implement corrective actions.
12. Work with the finance team to ensure accurate financial reporting and forecasting.
13. Introduce technology/SMART systems and rostering solutions to improve productivity.
14. Develop strategies for continuous improvement solutions.
15. Monitor KPIs such as tonnage handled, turnaround times, customer satisfaction, and SLA compliance.
16. Negotiate commercial agreements with airline customers and logistics partners, including property development, supplier agreements, and lease agreements.
17. Support budget processes, financial reviews, and reporting.
18. Ensure full compliance with aviation security, dangerous goods handling, customs, and health & safety regulations, along with company policies and safety standards.
19. Promote a culture of safety and accountability in all cargo operations.
20. Act as the point of contact for audits and inspections by government authorities and airline customers.
21. Develop and implement operational strategies to improve service levels, cost efficiency, and cargo throughput within the UK and other regions.
22. Contribute to network planning and infrastructure investment decisions, including facility upgrades and equipment acquisition.
23. Identify and mitigate operational risks.
24. Develop and maintain contingency plans for business continuity.
25. Build and maintain positive relationships with key stakeholders, including suppliers, partners, and customers.
26. Lead and develop managers, supervisors, and staff, supporting training and performance reviews.
27. Guide workforce planning and rostering to meet seasonal and business demands.
28. Foster a high-performance environment focused on continuous improvement and customer service.
29. Work with leadership on employee and union-related issues, fostering good employee relations.
30. Build relationships with airlines, cargo departments, freight forwarders, and airport authorities.
31. Ensure timely resolution of customer service issues, claims, and disruptions.
32. Represent the company at cargo committee meetings, airport forums, and industry events.
Your profile
1. Bachelor’s Degree in Business Administration, Operations Management, or related field preferred, or ten plus years of relevant experience in lieu of a degree.
2. Proven experience in a senior operations management role, preferably in a similar industry.
3. Strong leadership skills and experience managing large teams.
4. Excellent analytical, problem-solving, and decision-making skills.
5. Strong communication and interpersonal skills.
6. Ability to work in a fast-paced and dynamic environment.
7. Track record of driving operational improvements and achieving performance goals.
8. Strong written and verbal communication skills.
9. Personality and a can-do attitude are key to success, with the ability to lead by example, coach, mentor, and inspire the team and stakeholders, building trust and authenticity.
10. Role is based in London Heathrow, with travel as required.
11. Flexible working arrangements are possible, subject to business needs.
12. Ability to obtain security clearance and qualify for an air-side security pass (no legal restrictions).
13. Possesses a valid driving license.
About us
At Skytanking, we have been providing aviation-related services since 1999. Our portfolio includes ground handling, tank farm and hydrant management, investments in fueling infrastructure, and engineering services. We serve airlines, airports, and oil companies. With around 3,000 employees, we refuel an aircraft every 25 seconds on average at more than 93 airports across 15 countries. Skytanking is a 100% subsidiary of PrimeFlight Aviation Services Inc., employing about 8,000 people at over 220 airports.
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