Annual wage £12,480.00 to £22,308.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday. Shifts to be confirmed. Total hours per week: 37.5 Expected duration 15 Months Possible start date 24 Jun 2024 Date posted 13 Mar 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000237590 Positions 1 available What you will do in your working day We are seeking enthusiastic, proactive and motivated candidates, who can demonstrate excellent communication and organisational skills to join busy teams. This is an essential and demanding role, providing a welcoming, courteous, friendly and professional service to’ staff and visitors, either in person (face-to-face or remotely via video call) or via the telephone. The successful candidate will assist the team in various administration tasks – which may include: accessing information, planning meetings, taking minutes and organise diary appointments. They will provide a range of duties to which involve utilising ad hoc Trust and Microsoft systems therefore basic computer skills are therefore essential. The aims of the programme are: For an individual to gain a nationally recognised qualification. To enhance knowledge and understanding of working for an NHS employer. To gain recognition for competencies used in a workplace. To develop and demonstrate the under pinning knowledge required in this role. Providing recognition of prior learning for future learning (RPL) Provide a foundation for further development. Summary of duties: General administrative and clerical support. Answering the telephone and dealing with queries and direct calls. Preparing and updating files in a provided format and entering data in IT based system. Tracking tasks to agreed timescales. Prepare letters and emails as directed. Receive and sort mail and deliveries. Schedule appointments and minute meetings. Provide reception area duties. Recording and monitoring data. General duties will include typing of correspondence, reports, spreadsheets, memos, emails, diary management, placing orders as required for stationery or equipment. Communicating in a team in the interest of helping customers efficiently. Knowledge, Skills, Training and Experience: Apprentices will follow the designated programme attached to the administrative/clerical apprenticeship role and will attend in-house underpinning knowledge sessions. The training you will be getting Level 2 Customer Service Practitioner Apprenticeship Standard Functional Skills in maths and English, if required All training will be delivered in the workplace. What to expect at the end of your apprenticeship This apprenticeship is ideal for individuals interested in working as an administrative assistant, as administrative support in busy teams, a secretary, a ward clerk or clerical assistant – which are great starting positions for a career in administration. There are a wide range of employment opportunities throughout the Trust within Business and Administration and it is a good starting point for progression onto an Advanced or Higher Apprenticeship at a later point. Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Team working Qualifications GCSE or equivalent English & maths (Grade 4/C) Desired Things to consider As part of this role, you will come into contact with patients / visitors.