Civica Administrative Support Worker
The closing date is 20 November 2025
Working independently the post holder is required to provide comprehensive administrative and clerical support for the Bridgend District Nursing service and the wider integrated health and social care team over a 7 day rota period, which will include weekends, bank holidays and evenings.
The Administrative Support Officer will utilise a variety of IT functions and systems in the District Nursing team, and have a wide knowledge of a range of clinical and non-clinical information systems.
The Administrative Support Officer will have excellent communication skills, and communicate effectively with the District Nursing Team, the wider multi-disciplinary team, patients and their relatives, with the ability to signpost individuals to the appropriate service when necessary.
The post holder will be required to use the Civica Scheduling tool, once given appropriate training to support District Nursing Service patient Caseload Management.
The post holder will be knowledgeable in Cwm Taf Morgannwg University Health Board policies and procedures.
Main duties of the job
* The post holder will be required to use the Civica Scheduling tool, once given appropriate training to support District Nursing Service patient Caseload Management.
* Dealing with both face to face and telephone enquiries from both staff and members of the public, in a friendly and courteous manner maintaining utmost confidentiality at all times.
* Input data onto spreadsheets on a daily basis (specific to the role).
* Support staff in the use of IT packages.
* Create and maintain accurate electronic patient archiving records in accordance with the Health Board records management and retention policy. Ensuring retrieval of any patient records following requests from an appropriate source in a timely manner.
* To respond to complex queries, appropriately directed to the post-holder, in an effective and timely manner.
* Behave consistently with the values and beliefs of the Health Board and promote these on a day-to-day basis.
* Liaise and interact with other users and colleagues as and when required.
* Maintain sound working relationships with other team members.
* Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to Community Network team and patients; work is managed rather than supervised.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
* We listen, learn, and improve
* We treat everyone with respect
* We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job responsibilities
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Please see attached Job Description and person specification for a main roles and responsibilities.
This Administrative role with be pinnacle in supporting the efficient and safe running of District Nursing Service in Bridgend.
The role will cover a 7 day service, to include weekends, Bank holidays and evenings.
It present an exciting opportunity to be part of a friendly and welcoming team, to support District Nursing teams to achieve the best outcome for the patients they work with in the community setting.
Person Specification
Qualifications/Knowledge
* Knowledge of secretarial or administrative procedures and systems, some of which are non-routine, and non-routine activities such as answering queries, progress chasing, task related problem solving, acquired through experience and training to Vocational Level 3 or equivalent
* Demonstrate a sound knowledge and understanding of confidentiality
* Knowledge and understanding of Community Healthcare
Experience
* Previous experience of working in an NHS administrative or secretarial post
* Previous experience working in a busy office
* Experience of dealing with sensitive and complex situations in an appropriate manner
* Experience using Health Board systems e.g. Health Roster, WCP, Oracle Procurement system, ESR, Malinko
Skills
* Ability to communicate effectively and sensitively at all levels using a variety of media
* Full range of IT skills with a good working knowledge of office applications and experience of spreadsheets and database management
* Welsh language speaking/listening skills at Level 3 or above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Cwm Taf Morgannwg University Health Board
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