The successful candidate will be required to work 37.5 hours per week, Monday to Friday, 9 AM to 5 PM. Temporary cover is required for approximately 2 months. This is a hybrid working role supporting clients across the community and occasionally working from home.
This role involves lone working.
Responsibilities
* Hold a caseload of 10‑12 key clients and undertake regular key working sessions resulting in agreed action plans that are SMART and promote progression through the pathway.
* Lead on assessing eligibility and suitability of potential new clients referred into the service.
* Conduct strengths‑based Welcome Interviews with prospective clients using a range of specialist assessment and personalised support planning tools.
* Co‑produce initial support, safety and move‑on plans.
* Assess client risk and develop risk management strategies with the client, housing provider, and other services delivering mutual support.
* Assist clients in making successful claims for welfare benefits, including Housing Benefit / Universal Credit, Council Tax Support where necessary, and ensure that they are maximising their income.
* Accompany clients in person to assessments, viewings and sign‑ups with housing providers, and to accompany clients to other visits and other services where appropriate.
* Identify and assess current and underlying or unmet physical and mental health needs for prospective and new clients and support them to access and engage with health services to better manage their health and wellbeing.
* Be duty lead within a rota, including dealing with the referral inbox, phones, post, and all other duty enquiries.
* Arrange and carry out Welcome case reviews, at times with other services, after a client has moved into a Clearing House tenancy.
* Work in partnership with other Departments and external community agencies to assess and meet client needs.
* Take part in organising, facilitating and delivering activities, drop‑in sessions or groups in response to identified client needs or as part of a project‑wide programme of group work.
* Support clients that are ready to move into work, education, or training by assisting them to access suitable courses or placements.
Qualifications
* Experience and understanding of the range of approaches appropriate to working with mental and physical health and wellbeing, current drug and/or alcohol use, safeguarding and risk management / safety planning, social inclusion, financial inclusion, tenancy related support (e.g. managing bills / debts / arrears), anti‑social behaviour.
* In‑depth understanding of client needs assessment, onboarding processes, and move‑on planning.
* Knowledge of, and willingness to learn, about common health issues and the barriers to health access that people experiencing homelessness may encounter.
* Knowledge of housing pathways and move‑on routes for people moving from housing with support to independence (hostels, private rented sector, and social housing), and of access to alternative provision (e.g. supported housing pathways, emergency accommodation).
* Ability to use a range of personalised assessment and support planning tools and approaches, including motivational interviewing, strengths‑based and trauma‑informed support interventions, to deliver best practice initial assessments and casework to clients.
* Ability to deliver successful move‑in and resettlement support to enable clients to settle into and manage their own tenancy.
* The ability to motivate people to move towards an appropriate level of independence and inclusion.
* Ability to effectively liaise with a range of service providers and agencies to establish or improve services for clients.
* Ability to be self‑motivating and work under pressure, manage time effectively, prioritise tasks appropriately and produce work of a high standard.
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