We are looking for a motivated people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have Customer Service experience.
You will be responsible for interfacing with customers, logistics, manufacturing and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.
You will be in charge of
Preforming the administration support to our customers service representatives, ensure that we are managing the repair/calibration requests
Data entry of the service requests, adding prices and data as per the customer’s requirements, raising quotes and dealing with customer’s queries.
Handling customer collection requests
Assigning emails to the Customer Service representatives
Qualifications
Customer service experience in a fast paced customer service environment
Some relevant experience in an administrative role
Must have excellent written, verbal and presentation skills
Excellent team work, with a proactive mentality
Must be detail-oriented and have excellent customer service, organizational and follow-up skills
Must be able to interact effectively and cooperatively with employees at all levels
Must be able to operate in a complex organization and handle multiple tasks simultaneously
What we offer
A place within an exciting company! At Keysight we develop with our visionary, market-leading, and highly innovative customers breakthroughs that connect and secure the world.
At Keysight, diversity represents the full spectrum of human demographic differences, including race, national origin/ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, physical disability, and any other protected class. Inclusion & Diversity is an integral part of our core values and is a competitive advantage that helps drive innovation that results when people with differing experiences, perspectives, and cultures work together. For these reasons, our diversity practices extend across every phase of the recruitment process.