To provide a dual administrative and clinical support role within the GP practice, acting both as a frontline medical receptionist and as a prescribing clerk. This role ensures patients receive high-quality, timely access to prescriptions and care, while supporting the clinical team in the safe and effective management of medication and appointments.
Key Responsibilities:
1. Prescribing Clerk Duties:
Process repeat and acute prescription requests using clinical systems i.e. EMIS, or other systems used in NHS Wales.
Check requests against patient records, medication reviews, and prescribing guidelines.
Liaise with GPs, pharmacists, and clinical staff to clarify prescription queries or discrepancies.
Maintain accurate records of prescriptions issued and actions taken.
Ensure all prescriptions are handled according to local formulary and All Wales Medicines Strategy Group (AWMSG) guidance.
Assist with prescription audits, medication switches, and cost-effective prescribing initiatives.
Monitor and action clinical system inboxes/workflows related to medication.
Respond professionally to prescription queries from patients, pharmacies, and care homes.
1. Medical Receptionist Duties:
Greet patients at the front desk and manage telephone and online appointment requests in a courteous and efficient manner.
Book, cancel, and reschedule appointments in line with practice protocols.
Register new patients and update existing patient records accurately.
Signpost patients to appropriate services i.e. GP, nurse, pharmacist, or external services following training and protocols.
Handle sensitive patient information confidentially in accordance with GDPR and NHS Wales Information Governance policies.
Manage incoming and outgoing correspondence, including e-mails, results, and clinical documents.
Support the clinical team by preparing clinics and ensuring notes, test results, and documents are ready in advance.
General Duties:
Work as part of the wider practice team, supporting colleagues during busy periods or staff absences.
Maintain confidentiality and professionalism at all times.
Adhere to practice policies, procedures, and NHS Wales guidelines.
Undertake training relevant to the role i.e. safeguarding, confidentiality, prescribing systems, customer service.
Contribute to a positive and patient-centred culture within the practice.
Job Type: Part-time
Pay: £23,874.00-£25,000.00 per year
Expected hours: 22.5 per week
Work Location: In person