Welcome to Juniper Education, where our mission is to champion educators, empowering them to shape future generations. We're more than just a support system; we're the driving force that propels schools and Academy Trusts to new heights. With our proven school education management systems and services, we address a spectrum of needs, ensuring excellence in education. In the education and tech industry, your work directly influences the lives of students and educators. Whether you're developing cutting-edge educational technology, supporting school leadership teams directly or designing solutions to enhance the learning experience, you could make a lasting and positive impact on the future. Our mission statement says it all: We look after you, so that you can look after our children. Dedicated to our core values, we are committed to: Empowerment : Equipping everyone with the tools, intelligence, connections, and freedom to make informed decisions, recognised and respected by all. Purpose : Supporting everyone to reach their highest potential, thereby enabling all children to achieve theirs. Passion : Because we love what you do, you’re at the heart of everything we do. Innovation : Delivering meaningful solutions with expertise and creative thinking to influence the ever-changing world of education. Collaboration : The cornerstone of our success as it enables us to collectively harness diverse perspectives and strengths, ensuring that together, we achieve more than we could ever do alone. Every voice counts! The Role We are looking for a visionary Head of Service Delivery to take the helm of our managed services and shape how we deliver value to schools and trust customers. This is a senior leadership role reporting to the Chief Service Delivery Officer, with full accountability for the end-to-end service life cycle, from first sale to ongoing delivery, ensuring consistent, scalable, and high-quality customer experiences across all service lines. Services include Finance, HR and Governance. What You Will Own Leadership & Enablement Execute the service delivery strategy, translating plans into reliable, high-quality outcomes for education customers. Lead and inspire teams delivering consultancy and managed services, standardising ways of working across all service areas. Align customer touchpoints to deliver a seamless, end-to-end consistent customer journey. Operational Excellence Oversee day-to-day operations across all managed services, ensuring consistent performance, strong outcomes, and customer satisfaction (CSAT). Standardise delivery models, processes, and reporting structures for efficiency, scalability, and consistency. Embed risk management, governance, and issue resolution frameworks across teams. Team Leadership Lead, mentor, and develop team managers, consultants, and operational support teams. Foster a culture of accountability, collaboration, and continuous improvement. Equip teams with the tools, training, and resources to deliver exceptional service. Process & Performance Improvement Identify bottlenecks and implement process improvements, automation, and workflow enhancements. Use data-driven insights to optimise performance, eliminate silos, and create standardised service frameworks. Stakeholder Management Partner with Customer Success, Sales, and Product teams to ensure seamless planning and delivery. Serve as senior escalation point for complex issues, delivering timely resolution and root cause analysis. Align commercial commitments with operational capability, maintaining consistency across sales, transition, and delivery. Customer Experience Champion customer satisfaction and operational responsiveness across all engagements. Use customer insights to refine service offerings, improve delivery quality, and enhance overall service experience. What We’re Looking For Required Qualifications: Senior leadership experience in service delivery, operations, or managed services (education, training, or public sector preferred). Proven capability in leading service delivery teams and driving operational performance. Strong understanding of service management, customer engagement models, and operational best practices. Track record of managing KPIs, SLAs, CSAT, and other performance frameworks. Exceptional communication, stakeholder management, and problem-solving skills. Experience implementing process improvements, governance frameworks, and scalable service models. Desirable Experience: Solid experience delivering school support services (HR, Finance, Internal Scrutiny, operational services). Skilled in technology-enabled service delivery aligned to the needs of education customers. Why This Role Matters You’ll directly influence how our schools and trusts experience our services. This is your opportunity to lead, innovate, and set new standards for managed service delivery in education. Interview process 1st stage Interview Assessment & 2nd stage Interview We are committed to a fair and transparent recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at recruitment@junipereducation.org Juniper Education Benefits Company sick pay Enhanced annual leave entitlement Opportunity to purchase additional leave Entitlement to carry over leave to next entitlement year Day 1 access to 24/7 GP & prescription services Day 1 access to rewards platform Cycle to work scheme Enhanced maternity, adoption pay & paternity pay Day 1 access to employee assistance platform Funded development/Qualification opportunities Voluntary health care cash plan Voluntary private medical insurance Plus more! Please note: We are unable to provide visa sponsorship at this time. CLOSING DATE FOR APPLICATION 10AM MONDAY 30TH MARCH 2026