Overview
Product Manager - Digital & eCommerce (Technical Focus)
Liverpool - Full Time - Permanent
Competitive Salary dependant on experience
Harvey Nash is proud to be partnered with a fantastic organisation based in Liverpool City Centre, with further ambitious growth plans. We're looking for a technically-minded Product Manager to join a growing digital team.
This is an ideal step-up opportunity for someone with a solid grounding in eCommerce and digital product development, especially those with a good understanding of how websites, booking platforms, and digital systems work behind the scenes—including APIs, CMSs, hosting, and integration with back-end systems.
Working alongside development, UX, marketing and operations teams, you'll play a key role in helping to evolve and optimise our digital platforms—improving performance, conversion, and user experience across multiple customer journeys.
This role blends strategic thinking with hands-on delivery and would suit someone with product, project, or technical experience who is now looking to take ownership of digital products within a commercially successful, supportive environment.
Key Responsibilities
* Product Ownership & eCommerce Strategy
* Support the development and execution of the digital product roadmap, focusing on booking platforms, customer portals, and websites.
* Identify and prioritise features and improvements that drive engagement, conversion, and user satisfaction.
* Work closely with stakeholders to define business requirements and translate them into clear technical briefs.
* Technical Understanding & Platform Management
* Collaborate with front-end and back-end developers to ensure smooth delivery of new features and platform improvements.
* Understand key technical concepts such as website architecture, APIs, hosting infrastructure, CMS management, and third-party integrations.
* Assist in troubleshooting technical issues and ensuring the performance and security of digital platforms.
* Optimisation & Analytics
* Use data tools (e.g. Google Analytics, HotJar) to monitor performance and guide optimisation decisions.
* Support the implementation of SEO and CRO best practices in partnership with marketing and technical teams.
* Contribute to A/B testing and other methods to validate product changes and user experience enhancements.
* Collaboration & Delivery
* Work cross-functional with UX, design, marketing, operations, and customer service teams to ensure digital products meet user and business needs.
* Coordinate with third-party vendors, tech partners, and internal developers to ensure timely delivery and platform stability.
* Support agile or iterative delivery processes (training available if needed).
About You
* Experience working in a digital product, eCommerce, or technical web environment.
* Strong understanding of how websites and platforms function technically—you don’t need to code, but you can speak the language of developers.
* Familiar with eCommerce platforms, CMSs, APIs, and data flows between systems (e.g. booking engines, CRM, payment gateways).
* Able to analyse data and draw meaningful insights to inform product decisions.
* Comfortable managing priorities, deadlines, and communicating across teams.
* Curious, proactive, and eager to learn more about digital product management in a growing business.
Desirable (But Not Essential)
* Experience in property, hospitality, or other B2C sectors.
* Familiarity with tools such as Next.js, React, or modern web frameworks.
* Experience working with or alongside development teams in an agile environment.
* Knowledge of basic SQL or debugging tools.
* Interest in AI, personalisation, or automation technologies.
What We Offer
* Competitive salary
* 25 days holiday + bank holidays
* Company pension contribution
* Gym access
* Life assurance cover
* Employee Assistance Programme
* Modern office in the heart of Liverpool's business district
If you have a background within Product Management and Ecommerce, and are looking for an opportunity to step up into a brand new role and shape the future of the Product/Ecommerce landscape, then I would like to hear from you.
Please apply directly online, and if your application is successful, one of the team will be in touch.
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