Job Title: WarehouseOperations Manager (Night Shift)
Location: DunstableDistribution Centre
Reports to: Assistant Distribution Centre Manager
Department: Logistics / Supply Chain
Shift Pattern: Night Shift (shift-based role)
Job Overview
We are seeking anexperienced Night Shift Warehouse Operations Manager with drive, resilience,and strong leadership capability to manage key the operations of Superdrug'smain Distribution Centre in Dunstable. This role is accountablefor the safe, efficient, and effective delivery of night-shift activitiesacross the full operation, including areas such as Goods In, Dispatch, Picking,FLT, Recycling, etc. Working as part of thewider Operations Management team, you will take end-to-end ownership of theperformance on your shift, ensuring service level agreements (SLAs),productivity, cost, and safety standards are achieved. You will also ensureclear communication, robust handovers, and strong alignment with day-shiftpeers and senior leaders to support 24-hour operational continuity. A critical requirementfor this role is strong people and performance management capability. You willset clear expectations for night teams, develop capability, and addressunderperformance confidently through effective coaching, corrective action, andformal performance management processes where required.
Key Responsibilities
* Leadand manage warehouse operations during the night shift, ensuring allplanned activities are delivered safely, efficiently, and to agreed SLAs.
* Chairor support night-shift–specific H&S briefings, operational updates,and employee engagement forums.
* Driveshift performance through KPI tracking, productivity review, labourdeployment, and cost control.
* Takeownership of people management on shift, including attendance, conduct,capability, and performance management.
* Developteam capability through coaching, development conversations, andcontribution to succession planning.
* Ensurestrong operational handovers to day-shift counterparts, highlightingrisks, issues, and performance outcomes.
* Ensurehealth and safety standards are consistently upheld and incidents aremanaged and escalated in line with site procedures.
* Maintainstock integrity during the shift, supporting PI (Perpetual Inventory)controls and audit readiness.
* Workcollaboratively with other Operations Managers, Shift Managers, andsupport functions to deliver site-wide objectives.
* Escalateoperational risks or constraints appropriately and support the delivery ofcontinuous improvement initiatives within the night operation.
* Promoteand role-model a strong, safety-first culture during the night shift.
* Ensurecompliance with all health and safety regulations, site rules, andreporting requirements.
Key Skills & Experience
* Provenexperience managing teams in a fast-paced warehouse or distributionenvironment, ideally on a shift-based or night operation.
* Demonstrablecapability in managing both high performance and underperformance,including use of formal performance management processes.
* Strongleadership, communication, and decision-making skills.
* Experiencedriving productivity, cost efficiency, and operational performance.
* Abilityto plan and deploy labour effectively within a defined shift pattern.
* Solidunderstanding of warehouse management systems and supply chain operations.
* Experienceworking collaboratively across shifts and functions to deliver sharedoperational goals.
* Demonstratedsuccess in motivating teams and managing change in an operationalenvironment.
* Proventrack record of managing Health & Safety in a similar environment anda working knowledge of risk assessment and reduction.
This is a rewardingopportunity for a warehouse leader who thrives in a shift-based role and enjoysleading teams through the challenges of a fast-paced night operation. If youare passionate about operational delivery, people leadership, and continuous improvement,we would love to hear from you.
Health & Safety Responsibilities
* Promote a safety-first culture across all warehouse teams.
* Comply with health and safety regulations and reporting requirements.
Key Stakeholders
* Internal: Supply Chain, Operations, Category Managers, People Team.
* External: Third-party logistics providers, suppliers, consultants.
Here’s what's in it for you
* 33days holiday rising to 38 days with length of service (inclusive of bankholidays)
* 2staff discount codes for yourself and a family member or friend
* 30%discount on Superdrug Own Brand Products both in store and online
* Companypension matching and bonus
* Weoffer Stream - a money management app that gives you access to apercentage of your pay as you earn it
Additional Benefits
* UnrivalledLearning and Development programmes
* Enhancedmaternity/shared parental/adoption leave, company sick pay and pregnancyloss and support
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