Director of HR Shared Services
MacGregor Black is partnering with a significant multi‑site operation on the search for a Director of HR Shared Services. This is a permanent hybrid position located in Manchester.
As Director of Shared Services, you will lead the transformation and delivery of a high‑performing, centralised support function that underpins the company’s continued operational and commercial success. You’ll oversee the strategic integration and day‑to‑day performance of shared functions such as finance operations, payroll, HR services, procurement, IT support and administration.
Key Responsibilities
* Develop and execute the shared services strategy, aligning functional delivery with business needs, cost‑efficiency targets and service excellence.
* Lead, manage and evolve centralised teams covering finance operations, payroll, HR administration, procurement, IT support and other business‑critical services.
* Deliver continuous improvement across all service lines, ensuring robust processes, technology utilisation and measurable performance standards.
* Act as a strategic business partner to the executive leadership team, contributing to operational planning, efficiency drives and cost transformation programmes.
* Own service delivery KPIs and ensure each functional area operates at a consistently high standard across all sites and regions.
* Oversee compliance and control frameworks within shared services, including audit readiness, risk management and policy alignment.
* Lead the implementation and optimisation of systems, automation tools and digital workflows to improve service speed, accuracy and visibility.
* Manage change programmes related to process redesign, system upgrades and service model transitions.
* Build a strong, service‑oriented culture across the function, investing in team development, capability building and cross‑functional collaboration.
What We’re Looking For
* Significant experience in leading shared services or central operations functions within a large‑scale, complex, multi‑site organisation.
* Proven track record of delivering service transformation, process optimisation and cost efficiency across multiple functions.
* Strong understanding of finance operations, HR service delivery, procurement, IT support and payroll governance.
* Commercially astute, data‑driven and results‑oriented, with excellent operational awareness.
* Strategic thinker with a practical mindset, able to balance long‑term planning with day‑to‑day delivery.
* Exceptional leadership and stakeholder management skills, with the ability to influence across all levels of the organisation.
* Comfortable leading systems and technology change, with a focus on automation, service integration and digital adoption.
* High level of integrity, judgement and resilience in managing complex operational challenges and sensitive matters.
For more information, please contact Jon McNeish today.
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