Annual wage £13,000.00 Working week Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. Total hours per week: 40.0 Expected duration 30 Months Possible start date 01 Jun 2024 Date posted 22 Jan 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000224563 Positions 1 available What you will do in your working day Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include but not be limited to the following: Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service The training you will be getting Level 3 Customer Service Specialist Apprenticeship Standard, which includes: End-Point Assessment (EPA) Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course What to expect at the end of your apprenticeship A full-time career within the automotive industry, with many opportunities to progress to positions of authority The opportunities are endless By having a highly regarded set of skills, apprentices can go on to develop their career within specific interests they may have, such as progressing through the dealership Requirements and prospects Desired skills and personal qualities None Qualifications GCSE or equivalent English and Maths (Grade 4) Essential