Job Description
Our client is a leading Housing Association based in Norwich. They require a Tenancy Specialist to join the team to support on Anti Social Behaviour / ASB of tenants.
Please only apply if you have recent up to date ASB and or housing legislation experience.
The role is 36.25 Hours a week
Hybrid role - 1-2 days in the office in Norwich and 3-4 days working from home
Main purpose of the roleTo provide high level expertise on Anti-Social Behaviour (ASB), Tenancy Fraud, Domestic Abuse and legalaction for tenancy enforcement. Tenancy Specialists will be responsible for case management and will workclosely with field based Neighbourhood Response Officers to ensure effective investigation of cases and thatthe most appropriate, cost effective and proportionate action is taken.
Key Accountabilities
The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims. Preparing legal files and managing legal action cases for tenancy enforcement and fraud. Working with solicitors, process servers and bailiffs. Represent HA at court for tenancy fraud, ASB and other (non arrears) tenancy related legal cases such as legal disrepair as required. Managing complex tenancy management cases referred from Customer Support e.g. complex successions, complex end of tenancy reviews etc. Liaising with and assisting the Police and other partners to acquire evidence that can be used to identify fraud and/or criminal proceedings. This may include interviews at the Police station and /or on surveillance operations to ensure a co-ordinated response. Liaising with internal and external agencies such as Women’s Aid, NFI, local authorities, mediation, solicitors or support services
Essential An excellent understanding of anti-social behaviour Excellent knowledge of relevant legislation in respect to tenancy management, ASB and legal disrepair Experience of investigative interviewing, ideally for ASB. Good investigative, intelligence gathering and problem solving skills. Positive mindset with a focus on solutions. Able to weigh up different views, exercise good judgement and make decisions. Confident and able to challenge in a positive and constructive manner. Resilient and adaptable. Excellent communicator, able to adapt approach to the audience. Able to develop effective working relationships with colleagues across the organisation and externalagencies. Experience of successful case management with positive outcomes Ability to travel across the region. Able to work early mornings or evenings if required to support investigation work
Please apply online or contact Maxine or Andrea at Reed Norwich